Events Manager

6 months ago

Vancouver, Canada Marriott International Full time

**Job Number** 24096844

**Job Category** Event Management

**Location** Vancouver Marriott Pinnacle Downtown Hotel, 1128 West Hastings Street, Vancouver, BC, Canada VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; experienced (1 - 2 years of experience) in the event management or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.

**CORE WORK ACTIVITIES**

**Managing Event Logistics and Operations**
- Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
- Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
- Adheres to all standards, policies, and procedures.
- Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
- Manages group room blocks and meeting space for average to large-sized assigned groups.
- Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.
- Uses his/her judgment to integrate current trends in event management and event design.
- Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
- Participates in customer site inspections and assists with the sales process as necessary.
- Performs other duties as assigned to meet business needs.
- Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.

**Ensuring and Providing Exceptional Customer Service**
- Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
- Empowers employees to provide excellent customer service.
- Sets a positive example for guest relations.
- Coordinates and communicates event details both verbally and in writing to the customer and property operations.
- Makes presence known to customer at all times during this process.
- Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
- Follows up with customer post-event.
- Responds to and handles guest problems and complaints.
- Uses personal judgment and expertise to enhance the customer experience.
- Stays available to solve problems and/or suggest alternatives to previous arrangements.
- Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Interacts with guests to obtain feedback on product quality and service levels.
- Ensures hourly employees understand expectations and parameters for event activities.

**Leading Event Management Teams**
- Conducts formal pre
- and post-event meetings as required to review/communicate group needs and feedback.
- Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
- Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).

**Supporting and Coordinating with the Sales and Marketing Function**
- Assists in the sales process and revenue forecasting for customer groups.
- Up-sells products and services throughout the event process.
- Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.

**Conducting Human Resources Activities**
- Reviews comment cards and guest satisfaction results with employees.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
- Assists in the development and implementation of corrective action plans.
- Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.
- Works with the property staff and customers to address operational challenges associated with his/her group.
- Performs other duties as assigned to meet business needs.

The salary range for this position

  • Event Chef

    2 months ago

    Vancouver, Canada Palatable Catering & Events ltd. Full time

    **Overview** We are looking for on call chefs and cooks. After a trial shift to assess skill level, which will be compensated for, you will be added to our scheduling software to claim shifts that you wish to take. These shifts / events take place throughout the lower mainland, from Harrison Hot Springs to West Vancouver! We will also need assistance in our...

  • Business Development Manager

    5 months ago

    Vancouver, Canada Beacon Events Full time

    **Responsibilities**: - To Deliver revenue and meet sales targets within the mining sales team split. - Establish relationships with mining corporates in the EMEA region, ensure they are well managed and have an understanding of all of our events within the portfolio. - Write, monitor and report progress of the planning and execution of the Sales Plan...

  • Event Manager

    5 months ago

    Vancouver, Canada Naut'sa mawt Tribal Council | Naut'sa mawt Resources Group Full time

    **EMPLOYMENT OPPORTUNITY** **Event Manager** **POSITION FOCUS**: Guided by values deeply informed by our Indigenous roots, Naut’sa mawt Event Management offers event management services that are inherently culturally safe and respectful, and prides ourselves on the continual and respectful integration of Indigenous cultural activities and ceremonies in...

  • Event Manager

    3 months ago

    Vancouver, Canada Canucks Full time

    ***: The Event Manager is responsible for all aspects of planning and executing events at Rogers Arena. The primary focus will be the execution of the production and operational aspects of arena events including live concerts, sporting events, family events, Canucks, and Warriors games. Other events may include film shoots, meetings, press conferences,...

  • Event Coordinator, Event Management

    3 weeks ago

    Vancouver, British Columbia, Canada Amazon Development Centre Canada ULC Full time

    Job Title: Event Producer, Event ProductionsAmazon Development Centre Canada ULC is seeking an experienced Event Producer to join our Event Productions team. As an Event Producer, you will be responsible for providing customer-centric event production services and support to our clients and internal teams.Key Responsibilities:Act as the primary point of...

  • Event Manager

    5 months ago

    Vancouver, Canada Canucks Sports & Entertainment Full time

    **Position**:Event Manager **Department**:Event Services **Reports to**:Senior Director, Event Operations & Security ***: The Event Manager is responsible for all aspects of planning and executing events at Rogers Arena. The primary focus will be the execution of the production and operational aspects of arena events including live concerts, sporting...

  • Event Manager

    5 months ago

    Vancouver, Canada Life Sciences BC Full time

    **JOB DESCRIPTION**: Manager, Events** **Job Location: Vancouver, BC** **Employment Status: Permanent** **Start Date: Position open** **Work Hours: 9 am - 5 pm, Monday to Friday, with late evenings or early mornings up to once or twice a week as needed** **Salary: $73,000 to $80,000 with four weeks vacation** Life Sciences BC (?LSBC?) has an immediate...

  • Manager, Events

    5 months ago

    Vancouver, Canada Life Sciences BC Full time

    Life Sciences BC (“LSBC”) has an immediate opening for a **Manager, Events**, who has a passion for special event management to provide exceptional member and client experiences. In this role, you will be an integral member of the overall team at Life Sciences BC. Reporting to the Director, Partnerships & Events, your role is to plan, organize and...

  • Event Manager

    1 month ago

    Vancouver, Canada Staffmob Full time

    **Job Title: Event Manager - Jingle Bars Christmas Pop-Up Experience** **Employment Type**: Part-Time (Wednesday-Sunday evenings) **About Us**: Jingle Bars is a unique and immersive Christmas-themed pop-up experience, taking over the city for a festive celebration full of holiday spirit. Guests will enjoy themed drinks, seasonal decor, and interactive...

  • Event Manager

    1 month ago

    Vancouver, Canada Savoury Chef Catering Full time

    EVENTS MANAGER JOB POSTING Join our vibrant team as an Event Manager, where you'll play a key role in our Front of House operations. We're seeking enthusiastic and dedicated individuals who thrive in a fast-paced work environment. Our team takes immense pride in delivering memorable event experiences and catering menus that showcase the very best our city...

  • Events Manager

    6 months ago

    Vancouver, Canada VGH & UBC Hospital Foundation Full time

    **Who are we?** **VGH & UBC Hospital Foundation is Vancouver Coastal Health's primary philanthropic partner, raising funds for specialized adult health services and research for all British Columbians. We partner with donors to drive innovation and sustainable health care at VGH & UBC Hospital, GF Strong Rehab Centre, Vancouver Coastal Health Research...

  • Event Manager

    3 weeks ago

    Vancouver, Canada Staffmob Full time

    **Job Title: Event Manager - Elf Bars Christmas Pop-Up Experience** **Employment Type**: Part-Time (Wednesday-Sunday evenings) **About Us**: Elf Bars is a unique and immersive Christmas-themed pop-up experience, taking over the city for a festive celebration full of holiday spirit. Guests will enjoy themed drinks, seasonal decor, and interactive...

  • Event Manager

    4 weeks ago

    Vancouver, British Columbia, Canada EightSix Network Full time

    Job Title: Event ManagerJob Summary:We are seeking an experienced Event Manager to join our team at EightSix Network. The successful candidate will be responsible for planning and executing conferences and events for our clients.Key Responsibilities:Provide leadership and strategic direction to clients on the development and implementation of communications...

  • Events Manager

    1 month ago

    Vancouver, Canada Innovate BC Full time

    **About Innovate BC** A Crown Agency of British Columbia, Innovate BC works to foster innovation across the province and bolster the growth of the local economy through delivering a wide range of programs that help companies start and scale, de-risk tech adoption, grow innovation capacity within businesses and encourage technology development,...

  • Events Manager

    6 months ago

    Vancouver, Canada EightSix Network Full time

    Job Description Job Number Job Category Event Management Location Vancouver Marriott Pinnacle Downtown Hotel, West Hastings Street, Vancouver, BC, Canada VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Responsible for preparing all event documentation and coordinates with...

  • Event Manager

    5 months ago

    Vancouver, Canada Hyatt Regency Vancouver Full time

    Summary At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits like: - Discounted lodging...

  • Manager, Corporate Events

    1 month ago

    Vancouver, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** As part of the RBC Global Asset Management (RBC GAM) Corporate Events and Employee Engagement team, the Manager, Corporate Events will plan and execute in-person, virtual and hybrid meetings and events for RBC GAM clients, employees and/or other stakeholders. The Manager, Corporate Events will often be the...

  • Event Operations Manager

    3 months ago

    Vancouver, Canada Railtown Catering Full time

    **About Us**: Railtown Catering is a leading catering company specializing in delivering exceptional culinary experiences for corporate, social, and special events. With a focus on quality, creativity, and service excellence, we pride ourselves on making every event unforgettable. **Job Overview**: **Key Responsibilities**: **Planning and Coordination**: -...

  • Event Production Manager

    1 month ago

    Vancouver, British Columbia, Canada beBee Professionals Full time

    Event Production Manager Job DescriptionBeBee Professionals is seeking an experienced Event Production Manager to oversee the planning and execution of concerts and live events.Key Responsibilities:Develop and execute event plans, including budgeting, scheduling, and coordination of personnel and vendors.Negotiate contracts with vendors and suppliers.Manage...

  • Event Coordinator/manager

    6 months ago

    Vancouver, Canada Executive Table Group Full time

    The Executive Table Group (ETG) is a renowned food and beverage group in Vancouver, BC, known for its exceptional dining experiences, premium hospitality services, and exquisite culinary offerings. Our restaurants are vibrant and dynamic, the go-to venues in Vancouver for guests who want to host a variety of events, ranging from intimate gatherings to large...