Automotive Service Advisor

3 weeks ago


Scarborough, Canada ACG Certified Collision Centre Full time

We are seeking a highly motivated and customer-oriented Service Advisor to join our team. As a Service Advisor, you will be the main point of contact for customers who require automotive repair and maintenance services. Your primary responsibility will be to provide exceptional customer service and ensure that all customer needs are met

**Duties**:

- Greet customers and assist them in understanding their automotive repair and maintenance needs
- Provide accurate estimates for repair costs and timeframes
- Schedule appointments for customers and ensure timely completion of work
- Communicate with mechanics to ensure that repairs are carried out efficiently and effectively
- Upsell additional services or products to customers based on their vehicle's needs
- Process payments from customers and handle cash transactions
- Maintain accurate records of customer interactions, repairs, and payments

**Skills**:

- Strong mechanical knowledge and understanding of automotive repair processes
- Excellent customer service skills with the ability to build rapport with customers
- Sales skills to effectively upsell additional services or products
- Cash handling experience with attention to detail in managing financial transactions
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Knowledge of dealership operations and procedures is a plus

**Salary**: $20.00-$35.00 per hour

Schedule:

- Monday to Friday

Work Location: In person


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