Production & Field Service Technician
2 months ago
Job Overview:
We are seeking a skilled and reliable Production & Field Service Technician to join our growing team. Customer site work would be 50-75% of the role and the remaining time would be spent working in our production facility.
**Field Service Responsibilities**:
1. Onsite assembly, installation and commissioning of Novaflow’s automated dispensing and batching systems or retrofits at customers’ facilities as per Engineering drawings.
2. Perform diagnostic analysis, repair, and/or preventative maintenance to customers’ equipment.
3. Train end-users on system operation, Novaflow custom software (while providing insights on efficient process flow), maintenance, and best practices.
4. Provide accurate and detailed reports to the production manager, technical support, and engineering teams.
5. Participate in pre
- install, post-install, and service meetings.
6. Provide excellent customer service while promoting Novaflow as a leader in the design and manufacture of automated dispensing systems.
**QUALIFICATIONS**
1. Must have a valid passport and able to travel domestically and internationally.
2. Willing to work/travel outside of what is considered regular working hours.
3. Must have a valid driver’s license.
4. Mechanical aptitude and comfortable with the use of hand and power tools.
5. Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
6. Excellent time management skills and the ability to work to a schedule.
7. Ability to read and understand technical drawings.
8. Aptitude in Microsoft Outlook, Word or similar.
9. Proficient in both written and verbal communication in English, multilingual considered an asset.
10. Familiarity with electro-pneumatics and/or fluid dynamics considered an asset.
11. Excellent customer service skills.
**Benefits**:
- Comprehensive benefits package including health insurance, dental insurance, and retirement plan options
- Paid time off and holidays
Pay: $45,000.00-$60,000.00 per year
Additional pay:
- Overtime pay
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
Flexible language requirement:
- French not required
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekends as needed
**Education**:
- Secondary School (preferred)
**Experience**:
- Manufacturing: 2 years (preferred)
**Language**:
- English (preferred)
Work Location: In person
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