Helpdesk Technician

**Job Number**: 64885
**Group**: Magna Exteriors
**Division**: Polycon

**Job Type**: Fixed Term Contract
**Location**: GUELPH
**Work Style**:
**About us**:
We see a future where everyone can live and move without limitations. That’s why we are developing technologies, systems and concepts that make vehicles safer and cleaner, while serving our communities, the planet and, above all, people.

Forward. For all.

**Group Summary**:
The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other lightweight structural components for automotive, commercial truck and other industrial markets.

Recognized globally as an innovator in all aspects of vehicle exteriors, Magna provides everything needed, from materials development and design through manufacturing and assembly, to help automakers create sleek, state-of-the-art vehicles across the world.

**About the Role**:
Magna offers excellent Medical and Dental Benefits, after one month of service; 90% coverage + $2,000/year for dental coverage, Profit Sharing, Cafeteria and Gym on-site, Education assistance, Employee barbecue, Magna employee discounts for products and services.

**Your Responsibilities**:

- Support production for IT support requests
- Remote support - off hours and weekends
- Support various Barcode printers and scanners on the floor: includes cleaning and problem solving- Perform and verify AS/400 nightly backups
- Maintain forms and logs of requests; equipment database
- Train, coach and assist users throughout the company with problem resolution
- Maintain and troubleshoot cellular and communications devices
- Communicate and support Continuous Improvement, 5S and standardized work implementation
- Other duties as assigned

**Who we are looking for**:

- University Degree/College Diploma (preferably in Computer Science) or equivalent experience required
- Minimum three years in IT role preferred
- Proficient computer use with MS office and related software
- Must have Customer Obsession ability and understanding
- Experience with hardware - printers, scanners, cell phones
- Windows administration experience (Active Directory) an asset
- Previous computer operations experience (maintenance, setup, backup, problem solving)
- Excellent communication skills (written and oral, in English)
- Ability to work with mínimal supervision
- Proven ability and desire to work as part of a team whose primary focus is customer service
- Previous administrative experience an asset
- Proven ability to work with many priorities
- Must be well organized with great attention to accuracy and details

**Your preferred qualifications**:
Accommodations for disabilities in relation to the job selection process are available upon request.

**What we offer**:
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.

**Site Benefits**:
Working at Polycon you will attend monthly employee meetings, full service cafeteria and on-site gym.

**Awareness. Unity. Empowerment.**: