Customer Service Representative

1 week ago

Markham, Canada City of Markham Full time

The City of Markham is proud to be recognized for the 4th consecutive year as one of Canada’s Best Employers by Forbes and Statista Inc. In 2024, the City of Markham is ranked the top city in Ontario and in the top 10 for Government Services. The recipient of multiple environmental awards, we are recognized for our innovative sustainability and urban planning initiatives as well as our fiscal accountability. More than 357,000 residents call Markham home and benefit from our rich heritage, culturally diverse environment, vibrant local economy and focus on quality of life.

Please note this is a **regular part time position and hours may fluctuate from week to week to a maximum of 24 hours/week. This is an in office position.**

**JOB SUMMARY**:
Reporting to the Manager, the Customer Service Representative - Contact Centre is the first point of contact for customer inquiries and service requests about various City services. The Representative provides professional, efficient customer oriented service resulting in exceptional customer satisfaction. The Contact Centre is primarily inbound focused. The Contact Centre is the Customer Service Centre for the City servicing all customers on the phone, in person or online. They are held to the highest standards of Customer Service with highly knowledgeable and technically adept staff.

**DUTIES AND RESPONSIBILITIES**:

- Liaise with the general public, residents, commercial users, community groups, staff and Councillor's assistants (or elected officials)
- Demonstrated broad knowledge of all City of Markham departments and service requirements in order to effectively provide quick one stop customer service to respond to inquiries related to a range of programs and requests (i.e. Markham Subsidy Program, processing registration requests, Windows Snow Removal Program, coordination of Animal and Business license renewals, and Front Counter)
- Continuously seek to improve customer satisfaction through exceptional customer service interactions and ongoing participation in process improvement activities
- Resolve customer issues by using interpersonal skills, Contact Centre databases, problem-solving and on-line research skills while adhering to Contact Centre performance metrics (such as single transfer of contacts)
- Process various financial transactions (cheques, credit cards, small amounts of cash)
- Special projects and tasks as assigned
- Demonstrated time management skills with ability to prioritize demands, meet customer service standards and deadlines
- Support other team members by working in a collaborative and co-operative manner

**QUALIFICATIONS**:

- Minimum high school education plus additional courses in customer service or related discipline (a college diploma is an asset)
- Minimum of 2 years of customer service experience with a strong understanding of Contact Centre/Call Centre work environment and demonstrated knowledge of departments serviced by the Contact Centre and the public
- Knowledge of specialized software to include Customer Relationship Management software, CLASS, TXM, Amanda, Point of Sale, Park Smart and GIS, EAM (HANSEN)
- Excellent communication skill in both verbal and written, a demonstrated commitment to customer satisfaction and continuous improvement orientation
- Demonstrated customer service skills and a strong people orientation including the ability to understand and respond in a timely manner to customer needs suing problem-solving skills, judgement, tact and diplomacy
- Ability to deal with difficult clients, diffuse emotionally-charged situations and successfully resolve customer issues in a diplomatic and professional manner
- Proven ability to work well under pressure in a fast-paced, complex and demanding call centre (or similar) environment while responding quickly to changing priorities
- Strong financial/mathematical skills required to handle a range of financial transactions
- Demonstrated ability and experience to think, talk and type while providing customer service on the phone or in person
- Intermediate level of computer skills to include programs such as MS Office programs to include Excel, Word, Access, as well as Internet, Outlook, social media (i.e. Webchat, Twitter, Facebook)
- Ability to input information on keyboard with accuracy and speed
- Able to multi-task and strong organizational skills
- Ability to quickly learn new service programs and information
- Able to learn new skills (including computer skills)
- Openness and adaptability to change
- Able to work in a structured environment (i.e. scheduled breaks) with performance metrics that track and measure work speed, quality and quantity of transactions
- Fluency in other languages in addition to English would be considered an asset
- Ability to work flexible shifts including weekends and evenings when necessary

**Core Behaviours**
- ** Service Excellence**:Meets or exceeds service standards when interacting with customers in the community and in t

  • Customer Service Representative

    2 weeks ago

    Markham, Canada Service Ontario (private office) Full time

    We are currently looking for a Customer Service Representative to join our office. Experience is preferred but we are willing to train. We are located on Hwy 7 in Markham between McCowan Rd. and Markham Rd. Our office hours are: Monday, Tuesday, Wednesday and Fridays 9am-5pm, Thursdays 9am-7pm and Saturdays 9am-1pm. The position is part-time and you will be...

  • Customer Service Representative

    2 weeks ago

    Markham, Canada Good To Great Solutions Full time

    At Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across North York. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to all customers to help them achieve their individual goals. As an entry-level...

  • Customer Service Representative

    6 days ago

    Markham, Canada Combined Insurance Full time

    **Customer Service Representative**: **Policyholder Services & New Business Job Description The main function of this role is to provide quality service to our policyholders, Regional Offices and other departments within the Head Office, as well as working with our US counterparts and covering the reception duties. The primary responsibility of the employee...

  • Customer Service Representative

    5 days ago

    Markham, Canada Chubb Full time

    **Customer Service Representative**: **Policyholder Services & New Business Job Description The main function of this role is to provide quality service to our policyholders, Regional Offices and other departments within the Head Office, as well as working with our US counterparts and covering the reception duties. The primary responsibility of the employee...

  • Customer Service Representative

    2 weeks ago

    Markham, Canada Johnson & Johnson Full time

    Johnson & Johnson Vision, a member of Johnson & Johnson's Family of Companies, is recruiting for a **Customer Service Representative (CSR) **. This role is based in **Markham, Ontario, Canada. **This is a duration-based role for 12 months **. The **Johnson & Johnson Medical Devices Companies **have been working to make surgery better for more than a...

  • Customer Service Representative

    2 weeks ago

    Markham, Canada Smart Insurance Solutions Inc Full time

    **Position**: Customer Service Representative The Customer Service Representative will interact with customers to determine their needs and promote the products and services of Smart Insurance Solutions Inc. This position will also be responsible for answering incoming calls, processing orders, and providing general support to the team. **Core...

  • Customer Service Representative

    4 weeks ago

    Markham, Canada Markham Logistics Full time

    **Customer Service Representative** Founded in 1999, the St Regis Group has grown steadily to become the premier supplier for awards, recognition, and promotional products. First focusing on awards and recognition, the St Regis Group now boasts 13 companies with over 50,000 products ranging from wall plaques to wine bottles and everything in between. **Why...

  • Customer Service Representative

    4 weeks ago

    Markham, Canada Markham Logistics Full time

    **Customer Service Representative** Founded in 1999, the St Regis Group has grown steadily to become the premier supplier for awards, recognition, and promotional products. First focusing on awards and recognition, the St Regis Group now boasts 13 companies with over 50,000 products ranging from wall plaques to wine bottles and everything in between. **Why...

  • Customer Service Representative

    4 weeks ago

    Markham, Canada Chubb Full time

    The main function of this role is to provide quality service to our policyholders, Regional Offices and other departments within the Head Office, as well as working with our US counterparts and covering the reception duties.  The primary responsibility of the employee will be trained reception duties and on the Policyholder Services (PHS) functions...

  • Customer Service Representative

    3 weeks ago

    Markham, Canada ASI Corp Full time

    ASI Corp is hiring for a Customer Service Representative position in our Toronto, Ontario, Canada Office. The Customer Service Representative will focus on RMA/RTV for Customer Service Department. **Salary**: ASI offers a very competitive salary depending on experience. **Benefits**: ASI Corpdemonstrates our commitment to the health of our employees by...

  • Customer Service Representative

    1 week ago

    Markham, Canada Combined Insurance Full time

    The main function of this role is to provide quality service to our policyholders, Regional Offices and other departments within the Head Office, as well as working with our US counterparts and covering the reception duties. The primary responsibility of the employee will be trained reception duties and on the Policyholder Services (PHS) functions necessary...

  • Customer Service Representative

    4 days ago

    Markham, Canada Combined Insurance Full time

    The main function of this role is to provide quality service to our policyholders, Regional Offices and other departments within the Head Office, as well as working with our US counterparts and covering the reception duties. The primary responsibility of the employee will be trained reception duties and on the Policyholder Services (PHS) functions necessary...

  • Customer Service Representative

    4 weeks ago

    Markham, Canada Amico Group of Companies Full time

    Customer Service Representative - Amico BedsMarkham, ON Are you looking for a challenging job opportunity, in a very stable industry, working with a great team of people?Amico Beds is a manufacturer for Hospital beds and stretchers .Join our team! Amico Beds is currently seeking to fill a Customer...

  • Customer Service Representative

    3 weeks ago

    Markham, Canada Swiss NF Metals, Inc. Full time

    **Full Job Description** Swiss NF Metals, Inc. is a family owned and operated business and has been servicing the dental community across Canada for over 45 years. Swiss NF Metals, specializes in Restorative solution, like implant parts, overdentures and sundry supplies into Digital Dentistry, example 3D printers. We are hiring a full-time permanent...

  • Customer Service Representative

    2 weeks ago

    Markham, Canada Bayshore HealthCare Full time

    As part of the BSRx Team, the Customer Service Representative is the “Voice” to our ProRx and ICN/PSS customers. Under the supervision of the Sr. Manager BD & Procurement, the Customer Service Representative is responsible for the management of all orders from both platforms and the management of all PSS kits in the warehouse. **DUTIES AND...

  • Customer Service Representative

    1 week ago

    Markham, Canada Chubb Full time

    The main function of this role is to provide quality service to our policyholders, Regional Offices and other departments within the Head Office, as well as working with our US counterparts and covering the reception duties. The primary responsibility of the employee will be trained reception duties and on the Policyholder Services (PHS) functions necessary...

  • Customer Service Representative

    3 days ago

    Markham, Canada Chubb Full time

    The main function of this role is to provide quality service to our policyholders, Regional Offices and other departments within the Head Office, as well as working with our US counterparts and covering the reception duties. The primary responsibility of the employee will be trained reception duties and on the Policyholder Services (PHS) functions necessary...

  • Customer Service Representative

    4 weeks ago

    Markham, Canada Citron Hygiene Full time

    Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in hygiene, sanitation and disinfection services for washrooms and common areas that meet the needs of commercial establishments and property...

  • Customer Service Representative

    4 weeks ago

    Markham, Canada Citron Hygiene Full time

    Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in hygiene, sanitation and disinfection services for washrooms and common areas that meet the needs of commercial establishments and property...

  • Customer Service Representative

    3 weeks ago

    Markham, Canada BTNX Inc. Full time

    **Title**:Customer Service Representative **Employment Type**:Full-time **Location**:722 Rosebank Road, Pickering, ON L1W 4B2 Canada **Company Overview**: BTNX Inc. (BTNX) is a leading biotechnology company specializing in rapid, point-of-care diagnostics. As a pioneer in the field, we are dedicated to innovation, research, and the development of advanced...