Overnight Receptionist

**WHY JOIN US?**

Canada West Veterinary Specialists is an exciting full-service multi-disciplinary specialty referral practice with a dedicated 24-hour ERCC service.

At Canada West, you can look forward to being part of a highly dynamic and supportive team, continuous learning, and exposure to unique cases within a specialty environment.

**BENEFITS**
- We grow together with our monthly in-house Continuing Education presentations
- Subsidized extended health benefits
- 5 paid sick days per year
- Uniform allowance
- Wellness Spending account
- We believe in your well-being and provide a company sponsored Employee Assistance Program (EAP) enabling access to caring professionals that can help access support related to fitness, physical health and mental well-being programs.
- We provide employer paid Pet insurance to our employees.
- We believe in recognizing our staff with rewards and recognition programs.
- We have fun together with our hospital sponsored social events like; having Food Trucks visit us onsite, Halloween pumpkin carving contests, Annual Christmas Party, Pub Nights, etc.

**Schedule A - Job Description**

**Position**:Overnight Receptionist

**Department**:Reception

**Reports to**:Reception Supervisor

**JOB SUMMARY**

Our receptionists are responsible for providing the highest level of service and satisfaction to our referring veterinarians, clients and patients. Client Services is the central contact at the hospital and has a responsibility to ensure we represent the hospital in a professional manner. As the first face of the hospital, it is key to meet and greet our clients with a positive outlook, a friendly smile and make them feel comfortable. We show our clients that we are professionals in our skill and effectively, respond to their inquiries, assist in answering questions and run an efficient business unit.

**DUTIES AND RESPONSIBILTIES**
- Greet and offer assistance to clients
- Willing to go above and beyond to exceed clients’ expectations
- Answer telephone inquiries and direct calls appropriately
- Facilitate communication between clients and hospital medical team
- Ensure work area is kept clean and tidy at all times
- Ensure timely and accurate communication with co-workers, clients, doctors, and back-end staff
- Cash handling and Receiving payments from clients
- Assist back end staff with stocking of supplies, cleaning kennels, and laundry
- Complete other administrative / reception duties as assigned

**EXPERIENCE AND EDUCATION**
- Previous reception experience in a similar setting is preferred
- Graduate of an accredited program for Veterinary assistants and receptionists is preferred

**KNOWLEDGE, SKILLS AND ABILITIES**
- Strong problem-solving abilities
- Proven ability to adapt quickly respond to and resolve atypical and emergency situations
- Excellent verbal and written communication skills
- Passionate about customer service with a positive attitude
- Models the highest level of professionalism and confidentiality
- Exceptional organizational skills and show ability to multi-task and establish priorities
- Ability to reflect compassion and empathy for clients in stressful situations
- Ability to stay calm under pressure
- Takes initiative and works with little supervision
- Experience with Veterinary software programs an asset
- Ability to lift up to 25 lb

**WORKING HOURS**:

- 4 x 10-hour shifts per week
- Shift time: 10:30 pm - 7:00 am, once training is completed
- 4-week reception training, with start times varying from 11:00 am - 2:00 pm

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$25.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Night shift

Supplemental pay types:

- Bonus pay
- Overtime pay

Work Location: In person