Manager, Small Group Underwriting

3 weeks ago

Toronto, Canada Green Shield Full time

**WHO WE ARE**
When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.
We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

**THE ROLE IN A NUTSHELL**

Reporting to the Director, Insurance Underwriting, the Manager, Small Group Underwriting has operational management responsibility for the small-market Group Underwriting team. The Manager, Small Group Underwriting contributes actively to the ongoing management of tactical business issues and the execution of company policies, initiatives, and plans.

OVERVIEW OF RESPONSIBILITIES
Lead the team of Small Group Underwriters, establishing and executing plans that enable the team and department to achieve its key objectives and deliverables, including achieving its operational and customer service standards. Responsibilities include:

- Direct the Group Underwriters’ team priorities and workload to ensure achievement of the department’s objectives, targets and standards.
- Lead the development and implementation of enhancements to department’s policies and procedures that improve profitability, productivity, quality, and customer service.
- Provide effective and proactive leadership to support and enhance the performance of the Small Group Underwriting team.
- Mentor, coach and facilitate professional development for the Small Group Underwriters.
- Actively contribute to developing and delivering strategic initiatives to doing things differently; and obtaining efficiency via embracing and implementing change.
- Build relationships with other enterprise divisions (ex. Pharmacy, Mental Health, Pricing) to contribute to the success of the department and GreenShield.
- Embrace GreenShield’s Mission and Values.

Client & Product Support:

- Maintain strong partnerships with Green Shield Admin Account management and business development teams and GS4SB clients/key accounts.
- Assist with the preparation of proposals/renewals and monitor progress.
- Represent GS4SB Underwriting in discussions with both internal and external stakeholders to ensure that performance standards and objectives are defined and achieved.

**WHO WE'RE LOOKING FOR**
We’re not looking for just anyone. We’re looking for a unique individual with a big brain and a big heart who wants to help us create better health for all Canadians.

**Required Qualifications**:

- A results-oriented and highly credible individual with at least 3 years of leadership experience and at least 5 years of underwriting experience in the Health and Dental area.
- Post-secondary degree or diploma; degree being in actuarial science, mathematics, statistics, or another discipline relevant to the position preferred.
- Demonstrates an aptitude for detail and is results focused, while having the ability to see the big picture and how tasks fit into accomplishing overall GS4SB objectives.
- Innovative thinker and problem solver; strong business acumen and judgment.
- Highly developed planning, organizing and negotiation skills; can manage multiple tasks, meet deadlines and respond to changing priorities.
- Leadership experience; the ability to motivate, influence and coach others.
- Ability to ‘roll up the sleeves’ and get involved at a detailed level in order to ensure timely and accurate delivery of results.
- Excellent verbal and written communication/presentation skills; confident, credible and personable.
- Professional with a strong and responsive service orientation.
- Superb interpersonal skills including the ability to build positive and productive relationships with diverse groups of people; thrives in a collaborative and challenging team environment.
- Embodies the values of GreenShield.
- Strong personal integrity and work ethic; takes responsibility; is accountable for results.

NICE TO HAVE
- Bilingual (French and English) would be an asset

Applications will be received until 7 p.m. December 11, 2024.

**THE CULTURE**
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who

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