Servicenow Business Analyst

3 months ago

Mississauga, Canada IKO Industries Ltd. Full time

IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you

**Job Description**:
We are currently looking for a ServiceNow Business Analyst will work closely with stakeholders, business teams, and technical teams to understand, document, and manage business requirements related to the ServiceNow platform. This role is responsible for bridging the gap between business needs and the ServiceNow development teams to ensure the platform effectively meets business objectives. The Analyst will also be involved in process improvements, creating user stories, and ensuring that delivered solutions align with organizational strategies. This role is a contract opportunity, based in a hybrid enviornment at our Mississauga office and reports to our ITSM Leader, Planning & Project Services.

WHAT’S IN IT FOR YOU?
- Competitive compensation/pay package
- Be part of a long standing and stable industry leader

WHEN YOU JOIN US YOU WILL BE;

Requirements Gathering and Analysis:

- Work with stakeholders to gather detailed business and functional requirements related to ServiceNow modules (e.g., ITSM, HR, ITOM, ITBM, etc.).
- Conduct interviews, workshops, and workflow analysis to understand business processes and needs.
- Translate business needs into detailed user stories and acceptance criteria for development teams.

Solution Design and Documentation:

- Create detailed business and functional documentation including process flows, user stories, and system requirements.
- Collaborate with developers, architects, and the ServiceNow team to design solutions that meet business requirements.
- Ensure solutions are scalable, aligned with best practices, and can be integrated with existing systems.

Stakeholder Management:

- Act as a liaison between business users, technical teams, and management to ensure that requirements and expectations are clearly communicated.
- Facilitate regular meetings, demos, and workshops with key stakeholders to review progress and obtain feedback.

Process Improvement:

- Identify opportunities to improve existing business processes using the ServiceNow platform.
- Analyze and optimize workflows, configurations, and integrations to ensure efficient use of ServiceNow.

Testing and Quality Assurance:

- Assist in the creation of test cases and scripts for system testing and User Acceptance Testing (UAT).
- Work with the QA team to ensure all requirements are tested and defects are addressed in a timely manner.
- Conduct validation sessions with stakeholders to confirm that delivered solutions meet the defined requirements.

Training and Support:

- Provide end-user training and support for new and existing ServiceNow functionalities.
- Ensure comprehensive documentation and knowledge transfer for the teams using ServiceNow.

Reporting and Analytics:

- Create and maintain reports and dashboards in ServiceNow to track key performance metrics and ensure alignment with business goals.

OUR IDEAL CANDIDATE;
- 3-5 years of experience as a Business Analyst, with specific experience in ServiceNow implementations.
- Deep knowledge of the ServiceNow platform, including experience primarily with ITSM, ITOM, SPM modules.
- Experience with Agile methodologies and writing user stories is highly desirable.
- Certifications: ServiceNow certifications (e.g., ServiceNow Certified System Administrator, ServiceNow Certified Implementation Specialist) are a plus.
- Bachelor’s degree in Information Technology, Business Administration, Computer Science, or a related field.
- Proficient in creating process flow diagrams, user stories, and technical documentation.
- Ability to use reporting tools within ServiceNow to create dashboards and reports.

Key Competencies:

- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Attention to detail and commitment to quality.
- Team-oriented with the ability to work independently when needed.

LI-SM2

Benefits of Employment: IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.

  • Business Analyst

    7 months ago

    Mississauga, Canada RD Solutions Full time

    Knowledge of pharmaceutical GxP manufacturing processes. - Minimum two years of experience in Pharmaceutical industry with MES systems as Business Analyst or MES Recipe Designer. Preferably Emerson Syncade but prior experience with any other MES systems like Pharmasuite/Opcenter/PAS-X will also be considered - Project-based work experience in the...

  • Business System Analyst with Risk and Compliance

    7 months ago

    Mississauga, Canada epsilonsolutions Full time

    Business System Analyst Location - Toronto, ON Job Type - Fulltime JD: They are looking who have good knowledge on Software/Hardware technologies including EOL(End of life) management and ITAM life cycle Management (ServiceNow, CMDB) etc **Salary**: $90,000.00-$110,000.00 per year **Benefits**: - Dental care - Life insurance - Paid time...

  • Mes Business Analyst

    7 months ago

    Mississauga, Canada RD Solutions Full time

    Conducts MES user requirements workshops to gather user requirements from drug substance sites. - Drafts the user stories and solution proposals. - Acts as an interface between business and (ERP) IT functions and as a contact point for business leads in order to launch initiatives / Deliver functionality to and satisfy user stories. - Collaborate with...

  • Senior ServiceNow Solutions Architect

    1 month ago

    Mississauga, Ontario, Canada SOTI Inc Full time

    About the RoleWe are seeking a highly skilled Senior ServiceNow Solutions Architect to join our team at SOTI Inc.This is a permanent position with a hybrid work model, located in Mississauga, Canada.The estimated salary for this role is $120,000 - $160,000 per year, based on industry standards and location.Job DescriptionThis Senior ServiceNow Solutions...

  • ServiceNow Developer

    4 weeks ago

    Mississauga, Canada Bell Full time

    Req Id: 421006At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the...

  • ServiceNow Senior Platform Developer Position

    4 weeks ago

    Mississauga, Ontario, Canada HCLTech Full time

    Job DescriptionHCLTech is seeking a seasoned ServiceNow developer to join our team in Toronto, Ontario. This role offers a competitive salary of $120,000 - $180,000 per annum.About the RoleThis position involves leveraging expertise in ServiceNow platform development to design, develop, and configure new modules, applications, and integrations with...

  • Client Principal

    7 months ago

    Mississauga, Canada Crossfuze Full time

    The Client Lead works with our most strategic accounts to help drive value out of their ServiceNow platform. Works closely with sales and solution consulting to drive account expansion and identifying new business. The CL will also oversee scope, schedule, and budget to meet the defined solution for clients using the Crossfuze practice methodology. They will...

  • Advisory Consultant

    7 days ago

    Mississauga, Canada Crossfuze Full time

    The Advisory Services Consultant (ASC) works to ensure alignment of proposed solutions with the clients business goals and objectives by leveraging appropriate industry best practices, ServiceNow guidance, and real-world experience. The ASC plans, designs, and facilitates business, organizational, and process discussions with clients, defining strategy and...

  • Business Systems Analyst- Hybrid

    2 months ago

    Mississauga, Canada Chartwell Full time

    Imagine starting each day with purpose, knowing that your work enhances systems and processes that support seniors and staff across our residences. As a Business Systems Analyst at Chartwell, you’ll work on meaningful projects that drive operational excellence, increase efficiency, and empower our staff to deliver exceptional service. **Core Purpose:...

  • IT Business Analyst

    2 months ago

    Mississauga, Canada KIA CANADA INC Full time

    **IT Business Analyst** The IT Business Analyst will work closely with business stakeholders to discuss, document, validate business operation requirements on new development and improve business processes using BA technology. The position must deliver the Business Requirement Document (BRD) to the development team that includes process design, business...

  • Business Analyst

    7 months ago

    Mississauga, Canada REBEL APPAREL INC Full time

    We are hiring a business analyst to join our project team. You will work alongside other business analysts and report directly to the project manager. Your main tasks will include performing detailed requirements analysis, documenting processes, and performing some user acceptance testing. To succeed in this role you should have a natural analytical way of...

  • Business Analyst

    7 months ago

    Mississauga, Canada Pragra Full time

    Business Analyst **Duties**: - Develop and update curriculum content for business analysis training programs, ensuring alignment with industry standards, emerging trends, and best practices. - Create engaging and effective learning materials including presentations, case studies, exercises, and assessments. - eliver training sessions through various...

  • Business Analyst

    1 month ago

    Mississauga, Ontario, Peel region, Canada Brooksource Full time

    Business AnalystContract The Information Systems (IS) Business Analyst is responsible for developing sound knowledge for researching, planning, coordinating, and recommending business, cost, strategy, software, and system choices to meet organizational business requirements. The IS Business Analyst is an internal consultancy role responsible for...

  • Business Analyst

    7 months ago

    Mississauga, Canada Nestle Operational Services Worldwide SA Full time

    **Position Snapshot** **Business area**: Nestlé Purina Petcare **Job title**: Sales Analyst **Number of Positions**: 2 **Location**:Mississauga, ON 2500 Royal Windsor Dr, Mississauga ON L5J 1K8; Hybrid **Benefits** - Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment. - Company matched...

  • Business Analyst

    6 months ago

    Mississauga, Canada Ammrys Full time

    **Business Analyst** **Company Overview**: Ammrys Enterprise is a global IT company headquartered in North America with a regional office in Canada. We specialize in providing comprehensive solutions across various IT domains such as Web Design Applications, Mobile Apps, e-Books, and more. Our team is dedicated to delivering top-quality products within...

  • Business Analyst

    2 months ago

    Mississauga, Canada BASF Canada Inc. Full time

    **Now hiring! Business Analyst**: **Now hiring Business Analyst** **Mississauga, ON (Hybrid, 2 days in Office)** We are looking for a **Business Analyst** to join our **Digital Solutions** team in **Mississauga, ON.** **Come create chemistry with us!** We as Global Digital Services enable BASF’s digitalization and adoption of artificial intelligence....

  • IT Business Analyst

    2 months ago

    Mississauga, Canada KIA Motors Full time

    **Description** **The IT Business Analyst will work closely with business stakeholders to discuss, document, validate business operation requirements on new development and improve business processes using BA technology. The position must deliver the Business Requirement Document (BRD) to the development team that includes process design, business rules, or...

  • Business Analyst

    5 days ago

    Mississauga, Canada Capgemini Full time

    Job Description - Job Title: Business Analyst - Location: Toronto, Canada - Fulltime - Capgemini is seeking for Business Analyst - Required Qualification: - Assesses researches analyzes and documents sponsor stakeholder needs - Recommends business solutions that satisfy sponsor stakeholder needs - Consults and coordinates with stakeholders to design and map...

  • Business Analyst

    5 days ago

    Mississauga, Canada Capgemini Full time

    **Job Title**: Business Analyst - **Location**: Toronto, Canada - **Fulltime** **Capgemini is seeking for** Business Analyst - **Required Qualification**: - Assesses researches analyzes and documents sponsor stakeholder needs - Recommends business solutions that satisfy sponsor stakeholder needs - Consults and coordinates with stakeholders to design and...

  • Business Analyst

    3 days ago

    Mississauga, Canada Capgemini Full time

    Job Description - Job Title: Business Analyst - Location: Toronto, Canada - Fulltime - Capgemini is seeking for Business Analyst - Required Qualification: - Assesses researches analyzes and documents sponsor stakeholder needs - Recommends business solutions that satisfy sponsor stakeholder needs - Consults and coordinates with stakeholders to design and map...