Operations Manager, Mapleview Shopping Centre

4 weeks ago

Burlington, Canada JLL Full time

JLL supports the Whole You, personally and professionally.

SPECIFIC ACCOUNTABILITIES

You will report directly to the General Manager, Mapleview Shopping Centre. Primary responsibilities will be to ensure the entire property, both building and land, is maintained and operated to highest standard possible.

**Main duties include**:
Perform daily inspections of building and land, ensuring the General Manager is kept updated on any discrepancies and the remedy;
Monitor, mentor, coach and develop direct reports, ensure adherence to policies and procedures, provide recognition, evaluate and provide feedback on performance, address performance concerns and resolve problems;
Document and arrange for appropriate remedial work using the company purchasing/procurement guidelines;
Prepare and execute yearly expense budgets, including recoveries;
In collaboration with procurement negotiate and manage all service contracts;
Oversee the budgeting and management of all operations contracts;
Develop and manage Major Capital Expenditures program;
Prepare monthly forecast, variance reports and complete year end expense accruals;
Maintain and monitor budget control books, including controlling the purchasing of supplies;
Develop and manage energy management program including metering systems;
Monitor all utilities expenses in stream (Brightly);
Manage all aspects related to the tenants who have sub metered water and gas and verify with Accounts Administrator that billing is completed;
Develop and manage all aspects of sustainability, including recycling program, organic waste and diversion targets set for the property;
Get competitive quotes when required pursuant to the purchasing guidelines and prepare contracts.
Lead their team in providing the highest levels of service to all customers with whom they interact, whether internal or external, with the goal of continuously improving the customer experience;
Champion programs for increasing employment engagement, communications and people development;
Oversee and monitor customer service levels provided and implements continuous service improvements;
Implements improved operational processes that enhance capabilities to meet/exceed service standards;
Ensures organizational adherence and accountability to standard operating procedures;
Oversee all health and safety requirements; Complete Risk Check quarterly reporting and participate in annual Health and Safety inspection. Participate in annual Environmental inspection with Stantec. Resolve all items from both inspections in a timely manner to ensure property compliance.
Manage tenant construction together with the Tenant Coordination.

**Key requirements**:
Post-secondary education is preferred, ideally in mechanical/civil engineering. Courses in building services or the technical trades will also be considered;
Facilities Management Administrator (FMA) designation is an asset;
5 years Building Operations experience working in a Shopping Centre environment, with at least 1 year in a leadership role managing a team;
Excellent people leadership abilities and a dedication to continuous improvement;
Approachable, positive demeanor with a hands-on and team-oriented work style;
Proven analytical and problem-solving skills. Ability to quickly understand and identify issues and propose solutions;
Proven ability to effectively prioritize workflow to ensure deadlines are met in a fast-paced environment. Able to adapt to shifting priorities;
Takes initiative, is proactive in their work, and results-oriented;
Ability to manage and adapt to change;
Extensive experience working with budgets and understanding financial statements;
Solid contract management and computer skills (Excel, Word, Smartsheet, Yardi, and some database exposure);
Knowledge of BOMA standards and certification requirements, work with consultants to maintain BOMA Platinum designation.
Must have an environmental focus;
Must be a resourceful team player, with a strong commitment to customer service and the ability to effectively balance numerous priorities;
Strong communication skills with the ability to communicate proficient in the English language (verbal and written;
Strong team player, working well and collaboratively with all on site departments including Marketing, Specialty Leasing.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social respo

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