Onsite Service Technician

2 weeks ago


Montréal, Canada Xerox Full time

**City**:Montréal

**State/Province**:Quebec

**Country**:Canada

**Department**:Technical Customer Services

**Date**:Monday, March 13, 2023

**Working time**:Full-time

**Ref#**:20022216

**Job Level**:Individual Contributor

**Job Type**:Experienced

**Job Field**:Technical Customer Services

**Seniority Level**:Entry Level

**Description & Requirements**:
**About Xerox Holdings Corporation**

We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional onsite service technicians to delight our customers.

PRIMARY RESPONSIBILITIES:

- Offer outstanding service to our clients. Manage call resolve issues in accordance with customers SLA agreement in order to manage customer relations and optimize customer satisfaction.
- Use electro-mechanical skills to repair devices. Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.
- Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment
- Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability and engaging the support of other Xerox personnel as required.
- Deliver customer training on assigned products to improve end user knowledge of equipment functionality

SKILLS AND QUALIFICATIONS:

- **
Electro-mechanical experience** including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran.
- ** Superior time management skills and RELIABILITY**. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals We value dependable employees who are eager to meet deadlines.
- ** Valid driver's license**, appropriate insurance coverage, and a clean driving history. A Motor Vehicle Record (MVR) is included in our technician background check.
- ** This is an extremely active position** that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority especially around electrical components.

**Here’s what success looks like in the first 60 days**:
You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:

- Comprehensive understanding of our company and customer service culture
- Clear expectations in reference of call load, territory alignment and client satisfaction
- Thorough knowledge base of the equipment and inventory needs to support your territory
- Able to actively and correctly complete service calls independently.

ADDITIONAL BENEFITS:

- Substantial growth opportunities for future career development within a supportive and collaborative company culture
- Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching
- Paid time off, plus holidays and personal days

LI-CB1



  • Montréal, Canada Xerox Full time

    **City**:Montréal **State/Province**:Quebec **Country**:Canada **Department**:Technical Customer Services **Date**:Thursday, February 23, 2023 **Working time**:Full-time **Ref#**:20022214 **Job Level**:Individual Contributor **Job Type**:Experienced **Job Field**:Technical Customer Services **Seniority Level**:Entry Level **Description &...


  • Montréal, Canada Xerox Full time

    **About Xerox Holdings Corporation** We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional onsite service technicians to delight our customers. PRIMARY RESPONSIBILITIES: - Offer outstanding service to our clients. Manage call resolve issues in accordance with customers SLA agreement in...

  • Field Technician

    4 weeks ago


    Montréal, Canada DXC Technology Full time

    **_ Our DXC Modern Workplace services enables customers' employees to_**_ easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely._ **As a Field technician - Desktop Support - Onsite you will **be a full-Time that provides...


  • Montréal, Canada Ovation Workspace Services Full time

    Desktop Technician will provide day to day local **Salary**: $20.00-$33.00 per hour Schedule: - 8 hour shift Ability to commute/relocate: - Lethbridge, AB T1H 5K8: reliably commute or plan to relocate before starting work (required) Application question(s): - Have you taken covid vaccination? **Education**: - Bachelor's Degree...


  • Montréal, Canada Dragonware Technologies Full time

    Dragonware Technologies Inc. delivers complete IT services. From planning and disposition to staffing and maintenance, we help our clients achieve their best through the most appropriate technology solutions. **Task, Duties & Responsibilities** - Focus on completing onsite activities in a timely and efficient manner, ensuring that communication is...


  • Montréal, Canada Service NDG Electronique Full time

    Education: Other trades certificate or diploma - Experience: 7 months to less than 1 year **Work setting**: - In shop **Tasks**: - Install, maintain and repair electronic equipment - Inspect and test electronic equipment and assemblies - Diagnose and locate circuit, component and equipment faults - Adjust, align, replace or repair electronic equipment and...


  • Montréal, Canada Pure Strategic Marketing Full time

    **The Organization**: Global experts in engineered mechanical power transmissions across many industries: defense, oil and gas, rail, cement and more. Support all aspect of new gearbox investment i.e. new plans, expansions, new project, spare gear units. They are looking for a Service Technician. Position**:Service Technician** Language: English Required....


  • Montréal, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...


  • Montréal, Canada Belmont Lift Inc Full time

    **About us** Belmont Lift Inc is a small business in Montreal, QC. We are professional and agile. Our work environment includes: - On-the-job training Are you a skilled technician seeking an exciting opportunity to work on the go? Join Belmont Lift, a leading forklift company, as a Road Service Technician and become an integral part of our dynamic and...


  • Montréal, Canada First Onsite Full time

    First Onsite cherche à embaucher un technicien en dégâts d'eau à temps plein pour sauver la journée de nos clients résidentiels et commerciaux en tant que premier intervenant en cas d'urgence liée à l'eau. Avez-vous une expérience antérieure dans la restauration ou la construction? Vous cherchez à bâtir une carrière réussie tout en...


  • Montréal, Canada Coreio Inc Full time

    Coreio is looking for a Deskside Technician to join our Montreal, QC team for a 4-month contract to start (with potential for extension). The individual will be required to be onsite daily. We are looking for individuals who can interact, collaborate and address end users/clients with the highest standard of professionalism/customer service. **Key...


  • Montréal, Canada Enviroair Full time

    **Department**:After-sales service **Immediate supervisor**:Director of after-sales service **DESCRIPTION** Composed of a dynamic and passionate team, we are a growing Canadian company. We are currently looking for a Refrigeration Technician. By joining our team, you will evolve in an environment that is as professional as friendly, driven by a strong team...


  • Montréal, Canada Xerox Full time

    City- Montréal- State/Province- Quebec- Country- Canada- Department- Technical Customer Services- Date- Friday, June 16, 2023- Working time- Full-time- Ref#- 20030376- Job Level- Individual Contributor- Job Type- Experienced- Job Field- Technical Customer Services- Seniority Level- Entry Level**Description & Requirement**: **About Xerox Holdings...

  • Network Technician

    3 days ago


    Montréal, Canada The Select Group Full time

    Job Title: Network TechnicianJob Duration: Ongoing managed service- no end date projectedShift: Standard Monday -Friday. 8 -4, 9-5.Onsite Travel: Maybe once per quarter. - Must be within commutable distance to the office, in the event of an emergency.Must Haves:CNP Certification2-3 Years of Network or IT experience. (Need to understand basic Network...


  • Montréal, Canada Xerox Full time

    City- Montréal- State/Province- Quebec- Country- Canada- Department- Technical Customer Services- Date- Thursday, May 18, 2023- Working time- Full-time- Ref#- 20023077- Job Level- Individual Contributor- Job Type- Experienced- Job Field- Technical Customer Services- Seniority Level- Entry Level**Description & Requirement**: **About Xerox Holdings...


  • Montréal, Canada Johnston Equipment Full time

    We are a solutions-driven, customer-focused provider of material handling, storage, and automated systems solutions and we take pride in knowing that your actions boost our customers’ productivity. We are looking for customer-focused, self-starting individuals to join our team and make a difference. If that sounds like you, join the Johnston Equipment team...


  • Montréal, Canada Clyde Industries Full time

    Company Description Clyde Industries is a leading provider of boiler efficiency solutions for various industries such as pulp & paper, power, and other industrial markets. Headquartered in Atlanta, Georgia, Clyde Industries has been a market leader in power boiler, waste-to-energy, and biomass applications. The company specializes in onload cleaning...


  • Montréal, Canada Xerox Full time

    **About Xerox Holdings Corporation** We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional service technicians to delight our customers. PRIMARY RESPONSIBILITIES: - Offer outstanding service to our clients. Manage call resolve issues in accordance with customers SLA agreement in order...


  • Montréal, Canada S2S Soft Full time

    Job Role: Field Service Location : Montreal, QC (Onsite From Day-One) Contract **JD**: **Requirements/Qualifications**: - Prefer 4-5 years IT experience, including technical training - Experience with imaging windows 10 OS. - Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet) - Networked printer experience (queue creation,...


  • Montréal, Canada Admaco Business Machines Ltd. Full time

    AdmacoLtd is a leading provider of office solutions, committed to delivering top-notch services and products to our clients. We specialize in providing cutting-edge office equipment and unparalleled technical support to ensure our clients' businesses run smoothly and efficiently.We are currently seeking a skilled and dedicated Photocopier Technician to join...