Onsite Service Technician
2 weeks ago
**City**:Montréal
**State/Province**:Quebec
**Country**:Canada
**Department**:Technical Customer Services
**Date**:Monday, March 13, 2023
**Working time**:Full-time
**Ref#**:20022216
**Job Level**:Individual Contributor
**Job Type**:Experienced
**Job Field**:Technical Customer Services
**Seniority Level**:Entry Level
**Description & Requirements**:
**About Xerox Holdings Corporation**
We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional onsite service technicians to delight our customers.
PRIMARY RESPONSIBILITIES:
- Offer outstanding service to our clients. Manage call resolve issues in accordance with customers SLA agreement in order to manage customer relations and optimize customer satisfaction.
- Use electro-mechanical skills to repair devices. Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.
- Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment
- Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability and engaging the support of other Xerox personnel as required.
- Deliver customer training on assigned products to improve end user knowledge of equipment functionality
SKILLS AND QUALIFICATIONS:
- **
Electro-mechanical experience** including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran.
- ** Superior time management skills and RELIABILITY**. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals We value dependable employees who are eager to meet deadlines.
- ** Valid driver's license**, appropriate insurance coverage, and a clean driving history. A Motor Vehicle Record (MVR) is included in our technician background check.
- ** This is an extremely active position** that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority especially around electrical components.
**Here’s what success looks like in the first 60 days**:
You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:
- Comprehensive understanding of our company and customer service culture
- Clear expectations in reference of call load, territory alignment and client satisfaction
- Thorough knowledge base of the equipment and inventory needs to support your territory
- Able to actively and correctly complete service calls independently.
ADDITIONAL BENEFITS:
- Substantial growth opportunities for future career development within a supportive and collaborative company culture
- Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching
- Paid time off, plus holidays and personal days
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