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Dispatcher - Towing & Transport

4 months ago

Edmonton, Canada Cliffs Towing & Transport Ltd. Full time

**You must have strong dispatching experience in both Towing & Transport drivers**
- **You have the ability to work under pressure along with a knack for problem-solving while dealing with information from multiple sources? You are customer service oriented, well mannered, professional, detail oriented with advanced technical skills, so join our team**_

The dispatcher will be responsible to coordinate the activities of our drivers, maintain communication with drivers and customers, and ensure all the necessary details are communicated to both parties in a timely and effective manner.

**Key Responsibilities and Duties**:

- Answer all lines and assist customers, drivers and other divisions.
- Schedule assignments and coordinate activities of multiple drivers and equipment.
- Monitor drivers check in’s/check out’s during shifts.
- Accurately records and documents information from customers and/or drivers.
- Process payments received (handling cash, Point of Sale machines).
- Sorting and filing of documents, entering information into various systems.
- Perform any other general duties as assigned.

**Required Skills**:

- **Previous Towing and Transportation dispatching is a MUST.**:

- Ability to read instructions, follow written policies and procedures and take direction.
- Excellent customer service and communication skills.
- Ability to maintain concentration and mental alertness in a variety of situations.
- Ability to work in a fast paced environment while maintaining great attention to details.
- Knowledge of street and road systems in Edmonton and surrounding areas
- **WE ARE A 24/7 365 DAY A YEAR OPERATION. CANDIDATES MUST BE FLEXIBLE IN TERMS OF AVAILABILITY (DAYS, EVENINGS, WEEKENDS).**_

**About Us**

Operating as Greater Edmonton Taxi Service, J&P Auto, Prestige Transportation, and Cliffs Towing, at 2370845 Alberta Ltd., we provide a supportive and progressive work environment for our employees that will not only challenge, but encourage new ideas and common-sense solutions. We focus on collaborative efforts and always take the time to see the funny side of life We offer a competitive compensation package and are strong believers in work/life balance.

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekend availability

Application question(s):

- How long have you lived in Edmonton?

**Experience**:

- towing AND transport dispatch: 1 year (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)

Work Location: In person