Front End Manager

2 weeks ago

Calgary, Canada Calgary Co-Op Full time

The Front End Manager will be responsible for the overall operations of the Customer Service department to improve customer service, program execution and company profitability. Including scheduling, appraisals, budgeting and attainment of financial results along with the overall management of image, standards, implementation and adherence to company programs, policies and procedures as well as human resources related activities.

**Responsibilities**:

- Provide leadership to employees in Front-End, Customer Service Office, General Utility Clerk and File Maintenance to ensure these areas are being operated to company expectations.
- Provide leadership and direction in accordance with company policies, procedures, programs, merchandising standards and overall expectations.
- Provide feedback to Centre Manager regarding recommendations for continued improvement of operations. Develop and administer action plans to achieve desired results of business plan.
- Provide leadership and direction in the development and achievement of financial results ad store budget objectives in the area of sales, margins, expenses, profits, and EHP.
- Maintain confidentiality regarding pricing, financial and marketing strategies and Human Resources related information.
- Make certain the store adheres to government regulations in the area of labeling, sanitation and food safety.
- Provide leadership in the areas of employee relations, hiring, training, development, performance management, discipline, recognition, termination, security, union contract compliance, administration of policy and procedures and WCB claims.
- Maintain customer service standards by tracking, monitoring and follow-up of customer comments and complaints in a timely efficient manner.
- Liaison within community as a public relations representative for the company.
- Coach, mentor and develop Team Members, including overseeing onboarding and providing career development planning and opportunities.
- Coordinate yearly performance work plans. Perform or assist with the year-end performance reviews and development action plans.

**Minimum Qualifications**:

- Grade 12 Education. Three years’ retail supervisory experience.

**Desirable Qualifications**:

- Two years’ retail management experience.
- Business-related education. Experience managing business initiatives including analysis of financial results

**Benefits & Perks**

Working at Calgary Co-op provides opportunities for increasing levels of responsibility, personal growth and challenge and the experience of working for a company that is proud of the communities it serves. We offer competitive wages, paid vacations, employee discounts, a recognition program, social committee events, an employee and family assistance plan, and more....

We believe that if we invest in, and take care of our team members, our team members will take care of our business.

**We thank all applicants for their interest; however only those considered for an interview will be contacted.

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