Field Applications Scientist

2 weeks ago

Vancouver, Canada Oxford Nanopore Technologies Full time

We are looking for a highly driven and motivated individual to join the Support team as a Field Applications Scientist. This role will suit someone with a strong commitment to customer service and satisfaction.

**The Details...**

The role is highly technical and involves providing pre-sales activities, including presentations, seminars and technical calls. The Field Application Scientist (FAS) will be supporting customers in all stages of the technology, including experimental design, use of ONT's software and data analysis. Responsibilities include providing specialized expertise to assist with complex and technical customer inquiries and in addition, providing technical advice focusing on ONT's technology and interacting with the Technical Support and Customer Solutions Departments as required.

Other responsibilities include:
Working closely with the sales team to provide high quality, effective technical expertise to customers and prospective customers in territories and provide effective back-up technical support to other regions through a thorough knowledge of ONT
- Participating in the organization and running of seminars, exhibitions and similar 'œon-site'
- activities at key accounts and congresses in the relevant territories
- Managing key customer relationships from a technical perspective to ensure success using Oxford Nanopore products.
- Tracking, recording and documenting relevant information from all technical enquiries from customers and prospective customers into the CRM Monitoring the competition and market development and reporting findings

**What We're Looking For...**

You'll have a solid background of lab experience with proven knowledge and understanding of genetics, molecular biology, cell biology and related fields as well as theoretical knowledge and practical experience of novel experimental design, appropriate sample preparation methodologies (DNA isolation, fragmentation etc.) and appropriate analysis leading to new ways of measuring biological phenomena. You'll be used to working in a fast-paced, multi-tasking environment with the ability to effectively work on and manage many priorities at one time. Your communication and interpersonal skills are a key strength, and you have the technical competency to understand and clearly discuss fundamental theory and principles of experimental design, techniques and results; and to provide information back to customers in a helpful, courteous, positive and professional manner. You're able to work effectively both with internal departments and internationally, and fluency in other languages would be advantageous.

We'll expect you to have a PhD in life sciences or equivalent commercial experience. Commercial experience should be in a support or customer facing role. You're a confident presenter and comfortable presenting, teaching or training other scientists and have excellent troubleshooting, writing and editing skills. You're a competent user of Microsoft Office and ideally will have used SalesForce or a similar CRM database. If you're also proficient with data visualization and analysis techniques and programming languages such as R, Python (Numpy, Pandas), this would also be helpful.

**Region will include British Columbia to Manitoba (mainly Vancouver, Calgary, Edmonton). Will have local travel but also about 30% overnight travel.**

Certain roles within ONT are eligible annual bonus and stock. These awards are allocated based on individual performance.

Employees based in the US have the option to choose healthcare benefits, participate in the company 401(k) plan and company match, we also offer short-term and long-term disability coverage, basic life insurance, and commuter benefits to name a few.

LI-KK1

Oxford Nanopore's goal is to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology enabling the real-time, high-performance, accessible and scalable analysis of DNA and RNA. The technology is used in more than 100 countries to understand the biology of humans and diseases, plants, animals, bacteria, viruses and whole environments.

Oxford Nanopore was founded in 2005 as a spin-out from the University of Oxford and now employs over 1000 employees around the world.

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