Driver

3 weeks ago

Montréal, Canada Fresenius Medical Care Full time

Fresenius Medical Care is the world's largest integrated provider of dialysis products and services. As a vertically integrated company, we provide a complete solution for patients with chronic kidney failure and their caregivers, from research and development to manufacturing our dialysis products to providing complete therapy options within our own clinics. Fresenius Medical Care provides dialysis services in over 120 countries, including over 3400 dialysis clinics and 40 production sites worldwide.

In Canada, Fresenius Medical Care has been caring for patients undergoing dialysis for over twenty-five years. We understand the impact that chronic kidney failure has on people's lives, and we are committed to providing outstanding patient care that goes beyond innovative dialysis products and therapies. We care about each patient’s individual situation, whether they want to perform dialysis in their familiar surroundings at home, undergo dialysis at the hospital, or receive dialysis in one of our clinics. Our vision is to be the undisputed leader and trusted partner in renal therapies in Canada, and this vision is reflected in our key values: collaborative, proactive, reliable, and excellent.

Fresenius Medical Care Canada is currently recruiting for a permanent, full-time Driver, working out of our office located in Lachine, Quebec. The position entails the following:
**PURPOSE AND SCOPE**:
Supports FMCNA’s mission, vision, core values, and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and division/company policy requirements. Responsible for the safe delivery and pick-up of dialysis products to home kidney patients and dialysis centers. Responsibilities include driving trucks, rotating stock and inventory checks. Requires operation of truck within Department of Transportation (DOT) regulations and guidelines.

**DUTIES / ACTIVITIES**:
**CUSTOMER SERVICE**:

- Responsible for driving the FMCNA culture through values and customer service standards.
- Accountable for outstanding customer service to all external and internal customers.
- Develops and maintains effective relationships through effective and timely communication.
- Takes initiative and action to respond, resolve, and follow up regarding customer service issues with all customers in a timely manner.

**PRINCIPAL RESPONSIBILITIES AND DUTIES**
- Delivers and picks up dialysis products to home patients, hospitals and clinics according to established safety procedures and guidelines
- Ensures good customer relations by consistently delivering orders on time and behaving with integrity in a courteous and professional manner
- Obtains customer signature for pickup and delivery of dialysis product
- Adheres to all federal and provincial regulations
- Establish the route for his delivery day as per the warehouse supervisor list
- Loading and unloading of the truck, placing product where customer requests it and ensuring product is free of dust or snow.
- Vehicle related responsibilities including ensuring the truck is kept clean inside the box and the cab and arranging for truck maintenance and repair as needed
- Maintains a satisfactory driving record
- Operates material-handling equipment safely and efficiently according to established procedures as required
- Carry and maintain contact with sites through cellular communication, ensure paperwork of deliveries is filled out daily
- Other duties as assigned

**PHYSICAL DEMANDS AND WORKING CONDITIONS**:
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Heavy physical work with frequent lifting and carrying of objects 25 -50 pounds on a repetitive basis required. Some deliveries may require carrying product up multiple flights of stairs. This position requires extended periods of sitting, standing, and walking. Operation of truck may average 6 to 11 hours per day. Can involve exposure to extreme weather while making deliveries.

**EDUCATION**

High school diploma or equivalent

EXPERIENCE AND REQUIRED SKILLS
- Minimum 5 years driver experience, preferably in route deliveries.
- Must have and maintain a satisfactory driving record
- Must possess a Class 3 license for 26 foot trucks
- Experience with GPS system preferred
- Good knowledge of the Quebec geography
- Bilingual (French/English)
RELATIONSHIPS
Internal Contacts: Customer Service Representatives, Transportation Coordinator, clinics, Local DC staff, Warehouse Supervisor

External Contacts: Home patients, Customers

**SUPERVISION**

N/A

Review and comply with the _Code of Business Conduct _and all relevant Company and Business Unit policies and procedures, and local, state, and Federal laws and regulations. Ensure that employees understand and comply

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