Iqmetrix - Technical Support - Payments

2 weeks ago

Vancouver, Canada iQmetrix Software Development Corp Full time

**What We Do**:
**How We Do It**:
We are on a self-management journey. As we work to move away from the restrictions of hierarchy, teams are building collaborative peer-based networks where there are no bosses. Decisions are meant to be distributed to the people who are best able to make the decisions which means more freedom for individuals to contribute at their highest levels. We are purpose-driven, helping individuals connect to the meaning in their day-to-day work. Additionally, we are currently on the road to building a diverse and inclusive environment. Working at iQmetrix means always looking at ways to be better.

**Reports To**: Director, Client Experience Support

**Team Description**:
The Support Team provides support solutions with end-to-end ownership of client cases. Ownership of support intake, including front line assistance, technical support, and API solutions; supporting clients successful use of the iQmetrix and partner ecosystems.

**Job Summary**:
As the Technical Support, you will have a primary focus on Payments Support, and the iQmetrix MSP (Managed Service Provider) program. You will reduce obstacles that stand in the way of providing a great client experience, with a focus on the payment processing space. To provide advanced technical support of iQmetrix Products. This role is responsible for in depth troubleshooting, investigation, and analysis to provide potential solutions to clients and better identify true defects and usability limitations for the Product teams. This role will also focus on the daily operations and experience of the clients, resolving day to day support needs.

This position is a temporary role for six month. Hourly Range is $28 - $33 per hour CAD

This role may be a great fit for you if excel at balancing being empathetic to client or partner needs and requests yet able to respectfully set clear expectations when required

**Responsibilities**:

- Offering proficient support for products and services.
- Providing an escalation path for advanced technical support and troubleshooting.
- Resolving reported client issues s in production.
- Directly communicating with clients for swift issue resolution.
- Updating clients and team members on progress and resolutions.
- Developing and maintaining (SME) Small and medium sized Enterprises on iQmetrix payment solutions, including MSP.
- Supporting the onboarding, rollout and ongoing success of our MSP.
- Proactively identifying and communicating trends, gaps and process improvements to appropriate teams and stakeholders.
- Working with the Product Owner and Product Manager to ensure documentation and help articles are accurate and useful.
- Coordinating with Support leads to provide training and materials for support staff.
- Converting escalations into training opportunities or feature requests.
- Engaging with multiple audiences both internal and external including clients, partners, support, client management, product teams and development teams.

**Qualifications**:

- 2+ years of Technical Product Expertise such as RQ Mobile and Payments
- Ability to be self-driven and motivated.
- Strong teamwork and collaboration skills.
- Effectively managing multiple priorities and tasks while maintaining focus.
- Ability to analyze trends in data to help identify potential production issues.

**What is an iQer?**

An iQer is a term, used daily across all iQmetrix locations, is someone who works for iQmetrix. Sounds simple, but there's more to being an iQer than meets the eye

If you're an iQer, you approach problems with humility and an open mind. You're a go-getter who doesn't wait around to be told what do to. Whether it's on your own or with a team, you aren't afraid to try new things, fail, succeed, and improve along the way. Your team, the company, and the well-being of others come before your personal agenda—you're an ally to your colleagues and the community.

The world changes fast and, as an iQer, you're ready to adapt. You recognize diversity in the world, listen to others, and consider all perspectives.

**Want to Join the Team?**
If you're interested in a career with iQmetrix, please submit your resume and cover letter. We are an equal opportunity employer. We do not discriminate based on race, faith, colour, cultural background, gender, sexual orientation, age, marital status, or disability status. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

We are a hybrid work environment, remote and in-office for all employees in an office city.

  • Principal Technical Program Manager, Payment Services

    3 weeks ago

    Vancouver, Canada Amazon Development Centre Canada ULC Full time

    Come challenge yourself and learn from the best. Work with a world class team building market leading services of unprecedented scale.The Amazon Payments(AP) organization is hiring a Principal Technical Program Manager with a vision to provide Amazon businesses with industry leading checkout conversion rates by minimizing friction and maximizing access for...

  • Junior/intermediate Technical Support Specialist

    4 weeks ago

    Vancouver, Canada GAM Technical Services Full time

    Who Is GAM Tech?_ If you’re looking for a company with a fun and casual environment, that encourages continuous learning and stretches your technical skills, then we have what you’re looking for! We’re a company of hard-working team players who refuse to take ourselves too seriously. We work hard to foster an inspiring, energetic and healthy work...

  • Porkbun: Technical Support Representative

    6 days ago

    Vancouver, Canada Philpar Full time

    Porkbun: Technical Support Representative Technical Support Representative — full time, weekends + three weekdays — $37,500 / year + benefits It's time to hire another amazing individual again. You could be the pick of the litter! Are you a resourceful problem solver who loves delivering top-notch customer service? If you’re good at diagnosing...

  • Porkbun: Technical Support Representative

    7 days ago

    Vancouver, Canada Philpar Full time

    Porkbun: Technical Support Representative Technical Support Representative — full time, weekends + three weekdays — $37,500 / year + benefits It's time to hire another amazing individual again. You could be the pick of the litter! Are you a resourceful problem solver who loves delivering top-notch customer service? If you’re good at diagnosing...

  • Porkbun: Technical Support Representative

    6 days ago

    Vancouver, Canada Philpar Full time

    Porkbun: Technical Support Representative Technical Support Representative — full time, weekends + three weekdays — $37,500 / year + benefits It's time to hire another amazing individual again. You could be the pick of the litter! Are you a resourceful problem solver who loves delivering top-notch customer service? If you’re good at diagnosing...

  • IT Technical Support

    4 weeks ago

    Vancouver, Canada Seapeak Full time

    **Job Description**: Position: IT Technical Support **Location**:Vancouver **Department**:Information Technology **Reports To**:Manager, Technical Support **Position Summary** The IT Technical Support position will perform a variety of duties related to supporting of our users, offices and vessels, providing a high level of 1st and 2nd line IT technical...

  • Porkbun: Technical Support Representative

    6 days ago

    Vancouver, BC, Canada Philpar Full time

    Porkbun: Technical Support Representative Technical Support Representative — full time, weekends + three weekdays — $37,500 / year + benefits It's time to hire another amazing individual again. You could be the pick of the litter! Are you a resourceful problem solver who loves delivering top-notch customer service? If you’re good at diagnosing...

  • Project Manager

    7 days ago

    Vancouver, Canada Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Technical Product Analyst

    4 weeks ago

    Vancouver, Canada VoPay International Inc. Full time

    **About VoPay International Inc.** VoPay is a leader in payment innovation, digitizing direct bank payments with speed and transparency. The VoPay Platform enhances how businesses initiate and accept financial transactions using a single, open API. At VoPay, we have one goal: to eliminate all payment inefficiencies, so businesses can focus on what they do...

  • Product Security Engineer, Payments Security

    2 weeks ago

    Vancouver, Canada Amazon Canada Fulfillment Services, ULC Full time

    Amazon Payments processes millions of transactions every day across numerous countries and payment methods. Over 100 million customers and merchants send tens of billions of dollars through our systems annually. We are re-inventing the vision of our platform to provide our internal and external clients the best payment gateway service, benchmarked against...

  • Manager, Technical Support

    4 weeks ago

    Vancouver, Canada Sophos Full time

    **About Us** **Role Summary** - As the Manager of Technical Support, you will oversee technical support operations, manage a team of front-line technical engineers, handle escalations, and other customer-facing roles. Your responsibilities include selecting, developing, and evaluating talent to ensure the smooth functioning of the support department, all...

  • Technical Support Specialist

    4 days ago

    Vancouver, Canada uniuni Full time

    **Who Are We?** UniUni is a Canadian courier for e-commerce and logistics companies that is full of energy and determination. Our team and technology elevates and streamlines fulfillment services in Canada to meet customers’ demanding expectations. With tens of thousands of parcels fulfilled daily, we have established ourselves as a leader in the last...

  • Technical Support Specialist

    3 weeks ago

    Vancouver, Canada T-Net British Columbia Full time

    As a valued member of our client's Support Team, you will be their face and voice through your knowledge, charisma and dedication. You will help ensure our client's email and archiving environments are running smoothly. This role puts you in the front seat with new challenges to conquer each and every day, allowing your troubleshooting and creative problem...

  • Technical Support Specialist

    3 weeks ago

    Vancouver, Canada T-Net British Columbia Full time

    As a valued member of our client's Support Team, you will be their face and voice through your knowledge, charisma and dedication. You will help ensure our client's email and archiving environments are running smoothly. This role puts you in the front seat with new challenges to conquer each and every day, allowing your troubleshooting and creative problem...

  • Technical Support Specialist

    3 weeks ago

    Vancouver, Canada T-Net British Columbia Full time

    As a valued member of our client's Support Team, you will be their face and voice through your knowledge, charisma and dedication. You will help ensure our client's email and archiving environments are running smoothly. This role puts you in the front seat with new challenges to conquer each and every day, allowing your troubleshooting and creative problem...

  • Technical Supporter

    7 days ago

    Vancouver, BC, Canada Associated Engineering (ONT) Ltd Full time

    IT/IS We are an employee-owned, Canadian company that is passionate about building communities that are vibrant, healthy, and resilient and support economic growth. Sustainability is part of every project we undertake, and how we operate our business. Focused locally, we offer uncompromising service to public and private sector clients across Canada and...

  • Technical Support Manager

    3 days ago

    Vancouver, Canada DFO Global Performance Commerce Limited Full time

    **GPC **is on a mission to deliver superior eCommerce software and we need people that love: - Software - Technology - eCommerce **GPC **is global in operations, culture, and language with offices in New Jersey, San Diego, Vancouver, Mexico City, Sao Paulo, The Hague, Hong Kong, Ho Chi Minh, Manila and Brisbane. SUMMARY: GPC has an immediate opening for a...

  • Technical Support Specialist

    4 weeks ago

    Vancouver, Canada Fraser Academy Full time

    **About Fraser Academy**: Fraser Academy (FA) is an independent school in Kitsilano, Vancouver, BC serving students in Gr. 1-12 with dyslexia and language-based learning differences through day and outreach programs. We serve a gap in the system where approximately 20% of the student population is under-served by mainstream education. The ripple impact of...

  • Payments Compliance Analyst

    2 weeks ago

    Vancouver, Canada Peoples Trust Full time

    Job Details Description About us : Peoples Group is a boutique Financial Institution with offices located in Vancouver, Calgary, Toronto, and Montreal that has been in the Canadian marketplace for over 35 years. Our mission is to exceed our customers' expectations by providing exceptional customer service backed by extensive product knowledge...

  • Payments Compliance Analyst

    6 days ago

    Vancouver, Canada Peoples Group Full time

    **About us**: Peoples Group is a boutique Financial Institution with offices located in Vancouver, Calgary, Toronto, and Montreal that has been in the Canadian marketplace for over 35 years. Our mission is to exceed our customers' expectations by providing exceptional customer service backed by extensive product knowledge and experience. Our culture here at...