Supervisor, Support Services

2 months ago

Greater Sudbury, Canada Health Sciences North Full time

**Supervisor, Support Services**:
Competition #

3291

Job Title

Supervisor, Support Services

Department

Support Services

Status

Permanent

Work Type

Full-time

Affiliation

Management

Shift Assignment

Days and evenings

Bilingualism Required

No

Police Check Requirement

N/A

Site

RLHC- Management

Salary Information

$75,250.50 to $88,569.00 / annum.

Application Closing Date

Until Filled

**Supervisor, Support Services**

**Join Northeastern Ontario’s Health Care Leaders**

**Requisition #: 3291**

**Permanent Full-Time position**

**Location: RLHC - Management**
- A dynamic and growing health care environment awaits you in Sudbury Ontario: Canada’s happiest city Surrounded by provincial parks and over 200 lakes, Greater Sudbury has over 160,000 residents and is a rich mix of urban, suburban, rural and wilderness environments. Just a one hour flight or four-hour drive of Toronto; here, you will experience the balance of a challenging clinical career and a comfortable lifestyle, right in the heart of Northern Ontario’s largest city._

If you enjoy working in a fast-paced, team environment and are looking for a rewarding career opportunity, you are encouraged to view the full job description on the HSN Careers Website.

We offer competitive salary and vacation, extended health and dental benefits and a pension plan through HOOPP.

The posting will remain active until filled however the search committee will begin reviewing applicants on May 25th, 2023.

**KEY FUNCTION**:
Enhance existing system and process design solutions, and explore new opportunities for improving efficiencies and operational standards. Collaborate with employees to ensure successful service delivery and customer satisfaction while maintaining a strong cooperative working relationship with all programs.

**REPORTING**:
Under the general direction of the Director, Support Services.

**DUTIES**:

- Assist with the development, implementation, maintenance, and evaluation of initiatives related to corporate goals, patient safety, and accreditation requirements in alignment with the strategic directions, performance standards, and performance targets defined in HSN’s strategic plan, annual quality improvement plan, and other key planning documents.
- Develop, implement, and maintain departmental standards using best practices to ensure compliance with quality, safety, accreditation, and regulatory requirements.
- Coordinate and supervise daily operations of switchboard, patient food services and environmental services and incorporate additional tasks as required.
- Respond to both internal and external customer complaints; investigate, document, and address the concerns accordingly.
- Direct scheduling as required to ensure that all departmental schedules are accurate, meet the needs of the departments, and comply with the Collective Agreement.
- Maintain product and equipment inventory levels.
- Meet with suppliers and recommend appropriate products and equipment.
- Provide direction and feedback with contracted services as required.
- Work collaboratively with management to ensure HSN’s staff needs are met with respect to modified work, sick time, and vacation.
- Assume fiscal accountability of the departmental operation according to approved budget.
- Ensure a safe environment for patients, staff and visitors; investigate report, debrief and take or direct corrective action as appropriate on incidents.
- Manage human resources which include: recruitment, selection and training.
- Oversee the work of others in compliance with the Occupational Health and Safety Act (OHSA), its regulations, and HSN policies.
- Determine and align improvement projects with HSN’s Strategic Plan; monitor and adjust to achieve goal outcomes.
- Participate in the accreditation process and work to ensure that the program and HSN achieve, maintain, and continually improve upon their accredited status.
- Teach, coach and lead staff in the development and monitoring of quality indicators and improvement initiatives.
- Engage in and foster professional development of all staff and provide opportunities for learning within budgeted resources.
- Collaborate with internal and external stakeholders/organizations/community groups to achieve program objectives, integrate and link services, and foster partnerships across the continuum of service delivery.
- Participate in education and training specific to current, relevant federal and provincial health and safety legislation, standards and guidelines.
- Represent the department or program on various committees and in meetings as required.
- Perform other duties as required.

**QUALIFICATIONS**

**EDUCATION AND TRAINING**:

- Minimum of a two (2) year Diploma in Business Administration or in a related field, from an accredited college.
- Ministry of Labour “Worker Health and Safety Awareness in 4 Steps” training certificate is required.

**EXPERIENCE**:

- Minimum of three (3) years’ experience

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