Service Technician

5 months ago

Toronto, Canada Universal Service Solutions Full time

**GENERAL PURPOSE**:
Reporting to Universal Service Solutions (USS) Supervisory Staff, the Service Technician will be responsible for installing, servicing, adjusting and/or repairing Metrolinx ticket printing machines in GO Stations across the Greater Toronto and Hamilton Area.

**KEY RESPONSIBILITIES**:

- Prepare ticket machines for daily use.
- Inspect machines and meters to determine causes of malfunctions and fix minor problems such as jammed bills, coins or paper tickets.
- Test machines to determine proper functioning.
- Clean and provide preventive maintenance to parts.
- Clean machinery and maintain cleanliness of areas where machinery is worked on.
- Maintain records of machine maintenance and repair.
- Replace malfunctioning parts, such printers, ink, ticket paper, bill acceptors, coin dispensers, screens, credit card readers, etc.
- Troubleshoot, identify and correct machine related problems through proper adjustments to various parts of the machine.
- Responsible for correct reporting of time, production and material usage.
- Open, Manage, and Close trouble tickets from a mobile device.
- Implement quality control, accompany with reporting and record keeping procedure.
- Coordinate on-hand inventory with warehouse management.
- Disassemble and assemble machines, according to specifications and using hand and power tools.
- Install new machines in compliance with codes.
- Work within high volume public area environments.
- Work with urgency, when equipment is down, to maintain production requirements. Which may include on-call shifts during weekends.
- All other duties and responsibilities that are assigned.
- Outstanding communication written and verbal skills and ability to work with others.
- Ability to provide exceptional customer service.
- Problem-solving skills and troubleshooting.
- Ability to work/manage time independently.
- Resourcefulness in learning new manuals and processes.
- Outstanding attention to detail with the ability to understand mechanics and technical tasks.
- Ability to identify issues or problems in operations or maintenance.
- Good personal organization.
- Able to lift and move 50 pounds or more repeatedly.
- High School Diploma or equivalent.
- Knowledge of basic office programs (MS Word, MS Excel, MS Teams, Adobe, Internet Explorer).
- Ability to work in fast paced, high volume, highly autonomous environment.
- Adhere to quality service standards and comply with procedures, rules and regulations.
- Must be able to work a flexible/rotating work schedule, including weekends, holidays, and overtime (covering all shift schedules).
- Train and work in various areas of production in response to production demands.
- Must be able to stand for long periods of time and work longer than usual shifts.
- Knowledge of advanced office programs (MS SharePoint, MS Project, Primavera).
- Experience with trouble ticket programs (Reynolds2Reynolds, SharePoint, ServiceDesk).
- Degree/Diploma in Electronics repair or manufacturing.
- Experience in the electronic fare collection industry.
- Competitive Pay.
- Union membership, benefits, and pension plan.
- The opportunity to work with a great team where Safety is an integral part of our culture.
- We would like to thank all applicants for their interest, but only those selected for an interview will be contacted._

**Universal Service Solutions Ltd. is an Equal Opportunity Employer.

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