Program Quality Assurance

2 weeks ago

Mississauga, Canada Bayshore HealthCare Full time

**ABOUT THE ROLE**

The Program Quality Assurance and Training Specialist will be responsible for designing, developing, and implementing training programs which enhance the skills, knowledge and behaviors of team members working within the Program. The Program QA and Training Specialist will also be responsible for Program Quality Assurance ensuring the program is audit ready at all times.

**_This position is remote with some travel required._**

**A DAY IN THE LIFE**
**_Training_**
- Prepare new staff onboarding training schedule in conjunction with Associate Program Manager and Bayshore Leaning and Development Specialist
- Design, develop and facilitate training sessions (in person and virtually) that will enhance the Program Team.
- Evaluate individual and program performance to ensure training is meeting program needs
- Develop engaging and meaningful training materials in various formats such as e-modules, instructor-led and webinars to meet program needs and in alignment with best practices
- Create instructional materials (e-learning, user guides, job aids etc.)

**_Quality Assurance_**
- Maintain Program Work Instructions including yearly review and updates as required in collaboration with Program Manager
- Maintain and update program trackers including Work Instructions, Training Matrix and Call and Chart Audit tracker to ensure Program is audit ready at all times
- Design and analyze assessments to identify skills and knowledge gaps
- Works with the National Development & Clinical Practice Manager to ensure ICN Nurses have completed required program product training
- Participate in ongoing internal and/or external continuing education activities
- Adhere to Bayshore Policies and Procedures.
- Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System
- Maintain patient confidentiality in all communications, in accordance with relevant privacy legislation.
- Maintains confidentiality of client and corporate information and discusses the above only with appropriate Bayshore personnel
- Complete other tasks as requested.

Job Qualification

**WHAT YOU BRING TO THE TEAM**
- Graduate of an Accredited college or university. Focus in education, training or process improvements is preferred.
- Two years of experience in developing, managing, and deploying training programs is preferred.
- Bilingual (French & English) considered an asset
- Strong leadership skills
- Strong organizational and project management skills with implementation
- Excellent computer skills; Microsoft Suite of products (minimum intermediate level Excel, Word, Power Point)
- Strong strategic thinking and problem-solving skills
- Ease with working independently, making decisions using sound judgment, and meeting deadlines.
- Excellent written and verbal communication skills, data collection requirements
- Pharmaceutical patients support program experience
- Understanding of provincial and private coverage criteria and how to navigate the Canadian Drug Coverage Landscape.
- Familiarity with PIPEDA and how it applies in a confidential patient environment.
- Understanding of provincial and private coverage criteria and how to navigate the Canadian Drug Coverage Landscape.
- Experience in identifying and reporting adverse events to health Canada and Medical Information
- Ability to travel as required
- Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. At Bayshore all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two dose vaccine series or one dose of a single
- dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days prior to the official start date of hire. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis._

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