Document Processing Level 2

4 weeks ago

Saanichton, Canada PBC Solutions Full time

**PBC Solutions is looking for a Document Processing Clerk Level 2 to join our team This is a hybrid role and occasional presence in the office will be required.**
***
**Who is PBC Solutions?**

PBC Solutions Ltd. is a wholly owned subsidiary of PBC Health Benefits Society (operating as Pacific Blue Cross). Our mandate is to design, transform, and deliver the benefits and claims administration services offered by governments and other large organizations along with our consortium partners Advanced Solutions (which is our information management partner), NTT DATA, and EY.

Starting in the spring of 2023, PBC Solutions will administer Health Insurance BC Services (HIBC) on behalf of the BC Ministry of Health. HIBC Services administers medically-necessary insured doctor and hospital services through the Medical Services Plan (MSP) and drug coverage through the PharmaCare and Fair PharmaCare programs.

**Position Summary**

This position is designated as a Grid level 11, with a starting rate of $27.31 per hour following the designated probationary period wage of $26.52
**Primary Duties**
- Process documents submitted by the public and other agencies in accordance with contractual and company objectives.
- Understand and comply with PBCS, legislated and client policies and work procedures accurately, to meet the Quality SLR, and to provide excellent customer service.
- Understand the principles of time management to effectively maintain a balanced workload.
- Adhere to your work commitment and daily schedule 95% of the time so that PBCS can meet its business goals efficiently and reliably.
- Manage your interactions with callers, clients, and colleagues respectfully, collaboratively, and professionally to contribute to a harmonious, productive work environment.
- Provide intermittent peer to peer mentorship/training as required.
- Work independently and find answers to questions independently, prioritize, flexible to change.

**Required Education and Experience**
- One year experience in a data entry environment, preferred.
- Proficiency in basic computer skills in a Windows environment including MS office Suite and ability to operate standard office equipment.
- A typing speed of at least 40 wpm with a 98% accuracy
- Preferred intermediate knowledge of Medical Services Plan policies and procedures
- Preferred R9 Certification in Document Processing
- Preferred minimum of one years’ experience in a data entry environment

**Required Competencies**
- Managing Diverse Relationships
- Organizational savvy
- Flexibility
- Conflict Management
- Teamwork
- Effective Communication

**What's in it for you**

We offer a robust health & dental benefits plan, with flexible options that will meet you and your family's needs. We also offer a Defined Benefit Pension Plan (PSPP), for all eligible employees.

We strive to create a workplace where everyone feels valued and employees feel empowered to freely participate and contribute regardless of race, ethnicity, gender or gender identity, sexual orientation, religion, ability, education level, parental status, or socioeconomic status.

Does this opportunity resonate with you?

Please note, if selected for this opportunity, you will be required to undergo a background check in accordance with PBC Solutions policies.

**How we work**

**Our Guiding Principles**

Honesty - We will be truthful. We will create a safe environment to communicate proactively, openly and with respect. We will be transparent and genuine with our interests.

Integrity - We will act consistently to do the right thing and ensure our words and actions align. Embracing opportunities and challenges, we will live our shared values and vision.

Reciprocity - We will strive for fair and balanced exchanges leveraging our unique strengths and resources, recognizing this requires an ongoing give and take. We will win and lose as one.

Autonomy - We respect and acknowledge the interests of each party. We trust each other to make decisions and act based on our diverse strengths to achieve our mutually desired outcomes.

Loyalty - We will be bold, brave, and committed to our relationship. As partners, we will advocate for one another, celebrate our successes, and have each other’s back through our challenges.

Equity - We commit to a balanced partnership. We will make decisions and act based on a fair assessment of capabilities, risks, constraints, and opportunities to achieve mutual success.

**Our Intended Behaviours**

Communication - We actively communicate in a timely, open, respectful, and responsive manner with the intent to gain understanding and find solutions.

Flexibility - We will be agile, adaptable, and creative to enable responsive service delivery and embrace challenges and change with an open-minded and positive attitude.

Perspective - We seek to understand interests, assumptions, actions, and diverse backgrounds by actively sharing and exploring all points of view.

Focus - We will use our Shar

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