Front of House Supervisor

1 week ago

Scarborough, Canada Floga Estiatorio and Event Space Full time

The restaurant FRONT OF HOUSE SUPERVISOR is responsible for helping the restaurant meet service, sales and profit objectives, along with supervising and directing daily work activities. The FRONT OF HOUSE SUPERVISOR assists with maintaining strong customer loyalty and public relations within the community and ensuring that guests have a positive and memorable experience, each time they visit the restaurant.

DUTIES AND RESPONSIBILITIES
- Lead, develop, train, and motivate team with fellow managers into high-performing teams
- Build sales and guest counts through leadership of team and being involved in the community
- Maximize sales and profits by upholding sales, service techniques and the Floga standards to ensure a great guest experience
- Responsible for participating in ordering and inventory control.
- Participate in ordering and inventory
- Will be responsible to ensure take-out is running without any issues. This will include and will not be limited to the following:

- Ordering take-out, delivery and catering menus
- Ensure the system for the customers credits is being followed
- Assist at take-out when needed
- Ensure proper closing and procedures are being followed
- Ensure catering orders is being communicated to the kitchen and is being fulfilled without any issues
- Ensuring Opening and Closing procedures are followed.
- Ensure complete and timely execution of corporate & local marketing programs
- Manage team member performance with clear feedback, recognition, reviews, coaching/teaching, and discipline
- Participate in weekly management meetings and ensure employee pre-shift meetings are ongoing and productive
- Model ways to delight guests and team members to deliver an excellent guest experience
- Controlling costs
- Ensuring product quality
- Exceeding established performance objectives
- Providing exceptional customer service
- Assist in controlling day-to-day operations (ordering food and supplies, and developing the restaurant team, etc.)
- Ensures Floga Operating standards, local health and safety codes, and company safety and security policy are met
- Assist in recruiting, interviewing, and hiring team members, conducting performance appraisals, taking disciplinary action, motivating and training, when needed
- Assist in maintenance of equipment, facility, and grounds through the use of a preventative maintenance program
- Ensures food quality and 100% guest satisfaction
- Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team
- Champions recognition and motivation efforts

**General**

**Required Documents**

**Salary**: $18.00-$20.00 per hour

**Benefits**:

- Discounted or free food

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift

Ability to commute/relocate:

- Scarborough, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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