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Shuttle Driver

4 months ago

Whistler, Canada Ziptrek Full time

Role Summary

Drivers are a fundamental part of the Operations team. Their primary focus is to ensure that guests are transported safely, on time, in a clean and friendly environment. While safety is our number one priority, it’s equally important for drivers to support daily operations in a fun and professional demeanor.

What we’re looking for:

- You have your Class 4 BC unrestricted license - with a clean driving record, or have a date set for your driving test.
- You know and embrace the flexibility tourism careers require - work hard, play hard
- You understand that safety and minimizing risk is our #1 priority - fun is a close second.
- You are productive and positive when working with fellow staff - you’ll see a lot of each other
- You have fabulous time management skills and can effectively work with mínimal supervision
- You don’t shy away from repetitive tasks and are adaptable

Main Duties

Safety
- Adhering to and maintaining knowledge of all job-related protocols, policies, and procedures
- Conduct daily pre-trip vehicle inspections to ensure safe vehicle operation
- Take ownership of vehicle inspections and maintenance, address any concerns with Course Supervisors right away
- Ensure you are abiding to all BC road rules and laws
- Report any unsafe road conditions to appropriate sources

Operations
- Transporting groups to and from the village in a friendly, professional, and safe manner
- Coordinating guest pick-up and drop-offs within the correct tour flow
- Assist Course Supervisors with tasks on/off course throughout the day when requested
- Understand tour flow and effectively coordinate pick-ups and drop-offs
- Work with minimum supervision
- Additional duties as required

Communication
- Adhering to and maintaining knowledge of all job-related protocols, policies, and procedures
- Maintain strong communication with the entire Operations team throughout the day
- Communicate all radio protocols clearly and accurately

Guest Experience
- Upholding the highest level of customer service with each guest interaction
- Ensure vehicles are clean and ready for guests to travel in
- Be respectful and polite when dealing with outside sources

Employee Experience
- Adhere to Ziptrek’s Core Values
- Put team objectives above personal objectives and create a working environment in which fellow employees feel empowered and supported
- Establish and maintain effective working relationships with coworkers, supervisors, managers
- Be mutually responsible for a fun and positive workplace on a day-to-day basis

Hours, Training & Benefits:

- On-call schedule with possible irregular hours - dependent on business levels
- We work in a seasonal town, our staff work hard in the summer and book their holidays during the shoulder seasons (September - mid-December) - if you aim to take time off in July or August this role may not be the best fit
- Summer Recreation & Wellness allowance of $500
- Hourly wage starting at $24.80 per hour
- All job-specific training is done in house - over a 2 week period

ADVENTURE - EDUCATION - INSPIRATION
We are a guest-focused business that is seasonal in nature - during peak times we may call on our team to get outside, work additional hours and do whatever it takes to deliver the experience we are renowned for.