Technical /research Support I
3 weeks ago
**About Western**:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.
**About Us**:
The Faculty of Education's mission is to transform education and transform lives by leading and contributing to teaching excellence in research-intensive academic and professional programs, and through world-class research that produces measurable and high-quality social impact that benefits society. We are committed to enhancing equity and accessibility for all learners, and culturally and socially responsive knowledge brokering and mobilization.
**Responsibilities**:
- The Technical/Research Support 1 will be responsible for eLIS IT support, front desk support, systems troubleshooting, classroom technology support, A/V support, technical data management. The incumbent will maintain equipment, order supplies, set up and conduct tests and experiments in adherence with prescribed procedures. The incumbent will maintain records, and analyze, summarize and compile data and results for dissemination.**Qualifications**:
**Education**:
- Community College Diploma OR Undergraduate Degree in Computer Science
- Education in Network Security Architecture
**Experience**:
- 1 year of work experience providing technical support in higher education setting preferred
Skills, Abilities & Expertise:
- Familiarity with experimental design and analysis
- Detail-oriented with an ability to function and process information with high levels of accuracy
- Ability to follow processes with high attention to detail
- Ability to employ a systematic and efficient approach to work
- Computer skills with the ability to learn and use software programs
- Basic computer skills in Microsoft Office Suite
- Personable and courteous in working relationships with colleagues, students and the public
- Ability to collect and analyze data in an objective manner
- Demonstrated ability to understand and resolve issues
- Ability to work independently and effectively as a member of the team to achieve department goals
**Why Western?**:
Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.
**Western Values Diversity**:
**Please Note**:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.
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