Field Support Representative, Diagnostics

2 months ago

New Westminster, Canada IDEXX Full time

We build some of the most innovative products in the veterinary diagnostic industry, each of which helps keep our pets happy and healthy. The veterinarians that use these tools rely on Field Support Representatives (FSR) to teach them how to make the best use of these machines and to troubleshoot if there are technical issues.
We are looking for people, like you, who are expert communicators, are highly organized, and who treat every customer interaction with empathy and teamwork.
What can you expect?
You can expect to have a dynamic and exciting career with IDEXX that utilizes your veterinary practice experience and technical skills, allows you to travel, meet new people, expand your knowledge and skill set, all while positively impacting the lives of pets and their owners. Our day to day consists of meeting new people and building relationships with our customers. Being able to build relationships and work as a positive team player is a must You’ll be challenged every day as you work alongside the best team in the industry. The FSR role continues to evolve to best support our customers’ needs, so you can expect continued growth within your position through comprehensive training programs.
The Field Support Representative positions are field based. You will work and travel from a home office. You would utilize a wide array of programs to plan and strategize your customer visits enabling you to serve as a true IDEXX Ambassador and to be viewed by your customers as a trusted advisor. You would be accountable for managing your schedule based on the unique attributes and needs of your customers, while also keeping a focus on your own professional development and growth.
What do you need to succeed?
Being able to build relationships with all personalities is a must You also must enjoy life. This is a fun and fulfilling job. It may come across stressful at times, but it really is fun, and our team is amazing You would get to visit some amazing towns and places as you work.
To be successful in this role you will need to possess a minimum of three (3) years veterinary clinic experience with a training and/or leadership background strongly preferred.
You can effectively communicate and collaborate with customers, management, and peers.
You need to be able to build strong customer and peer partnerships that allow you to gain confidence and trust from others easily.
Essential to success are the ability to plan and prioritize work in a dynamic environment and make quality, timely decisions.
It is imperative that you have effective listening skills that are utilized to discover customer needs to adapt your approach and demeanor to different situations.
You must be comfortable learning and using technology such as computers, tablets and Smartphones. Computer networking experience is a plus
Key Traits for Success as a Field Support Representative with IDEXX:
Enthusiastic Attitude
Persistence
Ethical
Self-Awareness
Authenticity
Emotional Intelligence
Relationship Oriented
Self-Motivated
**Shift info/travelling**:
Weekend hours and weekday overtime may be required.
Overnight travel required.
**Requires up to 75% travel**:
5 Days of Car Travel per week
6-8 Days of Overnight Travel per month
Varies by Region
Valid Driver’s License required
Requirement to currently reside in or be willing to self-relocate within the designated territory
**What you can expect from us**:
**Hourly rates targeting**: $27.00 per hour+
Opportunity for annual cash bonus
Health / Dental / Vision Benefits Day-One
On the job training and career advancement opportunities (experience NOT required)
Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching, and much more
**Physical Demands an Work Environment**:
Regularly required to stand and sit for extended periods; extend and reach with hands and arms; and use hands and fingers to handle, squeeze, twist and manipulate objects, controls and tools.
Occasionally required to climb, balance, bend, stoop, kneel or crouch.
May be required to lift, move and carry up to 60 pounds.
Specific vision abilities required include close vision, color vision, depth perception, and the ability to adjust focus.
Hearing acuity sufficient to effectively communicate with customers and Employees via telephone and in person.
Ability to communicate verbally on phone and in person.
Fluency in the English language.
Weekend hours and weekday overtime may be required.
Extensive overnight travel required.
Ability to travel and work internationally.
Ability to drive car for extended periods
Why IDEXX?
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry fr

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