Legal Claims and Risk Specialist

6 months ago

Brampton, Canada William Osler Health System Full time

Company Description

One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without boundaries.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today

**Job Description**:
Accountabilities:

- Draft and distribute notifications of legal claims to insurer; investigate legal claims to obtain and provide relevant evidence to insurance adjuster and outside counsel; gather and provide answers to requests for information from the insurance adjuster and outside counsel
- Manage all actual and potential legal claims including but not limited to medical malpractice, slip and falls and Human Rights Tribunal claims, commercial claims and files; collaborate with outside counsel in defending lawsuits from inception to dismissal or settlement, with a focus on mitigating risk; assist outside counsel with coordinating witnesses for discoveries and/or trial
- Maintain claims management database: input key information, claim details, summary description, parties involved, contact information, key dates, financial information, status, documents, and correspondence
- Conduct investigative and/or support meetings/interviews with staff (witnesses) from all levels and areas of hospital, which includes all units/programs/departments, including third party contractors as needed
- Participate in examination for discovery prep meetings and assist outside counsel with preparing witnesses for discoveries and/or trial
- Review legal documentation, such as statements of claim, motions, notices, discovery transcripts and approve some legal documentations such as an affidavit of documents
- Obtain approvals for settlement of legal claims and provide instructions re settlement to outside counsel
- Document important dates (hearings), legislative requirements, set-up and maintain filing systems, utilizing knowledge of legal records and procedures and frequently controlling confidential materials and documents; accept service of court documents; determine and establish office procedures and routines
- Act as the key contact for accepting service of legal documents and facilitating service on staff; outside counsel and insurance partners (HIROC); handle inquiries and/or provide guidance regarding service of legal documents (summons, subpoena); handling police inquiries/request from either staff or police regarding the release of information; and for staff and liaison between staff/witnesses and outside counsel throughout litigation process
- General office work as required

**Qualifications**:

- Five or more years of work experience in a claims/risk management role, preferably in the hospital sector
- Experience in claims reporting and document management
- Experience in conducting legal research and internet searches
- Advanced proficiency with office software including Microsoft Office (Outlook, Word, Excel and PowerPoint), Adobe and electronic data management systems such as Meditech, CanLII and Datix
- Strong interpersonal skills and the ability to build harmonious working relationships within your immediate team, across other departments at the hospital, and with external legal counsel, insurers and adjusters
- Possessing exceptional communication skills (both verbal and written)
- Being adaptable to changing priorities in a fast-paced environment while being organized and maintaining accuracy with a high attention to detail
- Demonstrating strong research, investigative and problem solving skills with the ability to exercise judgement to resolve issues
- General understanding of relevant legislation including without limitation: Rule of Civil Procedures; Criminal Code; Police Services Act; Mental Health Act; Health Care Consent Act, Public Hospitals Act; Substitute Decision Makers Act; Coroner’s Act, PHIPPA, FIPPA and similar legislation
- Treating sensitive and confi

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