Scale Attendant

Job Duties:
Transfer Station:

- Answer and direct all phone calls in a professional manner
- Answer customer inquiries relative to transfer station use and charges and recycling
- Greet customers and drivers at the scale house is a pleasant and professional manner
- Handle issues a customer may have pertaining to billing or service for all customers, in a timely, accurate and professional manner and seek assistance when needed
- Working with Accounting, follow up on payments for overdue accounts
- Manage time-sensitive administrative and data entry tasks
- Track all traffic coming into the yard, scale all incoming and outgoing vehicles, record information using the computerized scale software
- Provide weigh ticket on each vehicle and obtain information regarding material entering the transfer station and calculate the appropriate fee to be charged for disposal or refuse
- Visually inspects loads for hazardous waste and advise haulers of questionable material on proper procedure for disposal
- Direct vehicles using the transfer station relative to proper dumping areas, such as composting, soil, yard waste, recycling, etc.
- Track and record any complaints and compliments
- Record and prepare clear and concise reports from data, documenting all outgoing material and incoming material on a monthly summary
- Input and track all outgoing activity in a excel spreadsheet
- Track any waste diversion weekly.
- Keep constant communication between the Scale-house and Transfer Station Operators.
- Manage and cash till.
- Gather and prepare required documentation for MOE reviews.
- Work collaboratively with other Scale-house Attendants, Operators, Yard Labourers, and other personal.
- Perform all other duties as required
- Other duties that may arise as assigned by supervisor or members of the Management Team.

Bin/Dumpster Rentals:

- Answer and direct all phone calls in a pleasant and professional manner
- Answer customer inquiries relative to bin/dumpster rentals use and charges and pass on any larger inquiries to management.
- Handle any issues a customer may have pertaining to billing or service for all customers, in a timely, accurate and professional manner and seek assistance when needed
- Track and record any complaints and compliments, discuss with Supervisor, and follow up.
- Record and receive payment.
- Working with Accounting, follow up on payments for overdue accounts
- Promote bin/dumpster rentals
- Book and schedule bin/dumpster rentals
- Complete daily bin/dumpster scheduling and coordinating the routes with the support of the Supervisor
- Keep immediate supervisor fully informed of all problems or matters requiring attention
- Submit weekly/daily inbound reports to manager
- Perform any and all other duties as required
- Other duties that may arise as assigned by supervisor or members of the Management Team.

**Requirements**:

- Experience in a customer service position involving receipt and disbursement of money
- Ability to follow verbal and written instructions
- Perform basic mathematics skills
- Read and accurately record scale reading
- Must be proficient in computer skills
- Establish and maintain effective working relationships with fellow employees and the general public
- Deal with public and general contractors and suppliers courteously and tactfully
- Experience with bookkeeping an asset

**Salary**: $15.50-$20.00 per hour

**Benefits**:

- Extended health care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Sarnia, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person