Full Time Community

6 months ago

Owen Sound, Canada The Salvation Army Full time

The Caseworker provides a high impact case management approach that focuses on identifying and addressing root causes for families living in poverty. Utilizing a strengths-based approach to interview, assess, and formulate a plan of action to assist families in moving from crisis to stability. This position provides casework services to families through the Pathway of Hope (PoH) approach.

**KEY RESPONSIBILITIES**:
**Direct Case Management Services**
- Engage and build rapport with the target population.
- Provide client intake and ongoing assessments to Pathway of Hope participants.
- Perform all aspects of the case management process using the Pathway of Hope framework (pre-screening, intake, assessment, goal planning, action, transition, and follow-up)
- Work with Pathway of Hope participants and ministry unit teams to coordinate ongoing goal setting and action plans; schedule regular meetings to review progress and engage in further planning.
- Effectively maintain records and detailed case notes for every interaction
- Assist participants in making connections and accessing community resources, supporting participants as appropriate.

**Ministry Unit Coordination**
- Assist with the Ministry Unit to form and maintain a local Pathway of Hope team including Officers, employees, congregation members, volunteers, and community partners, to work with participants from a holistic perspective.
- Facilitate ministry unit access to the services of the THQ Pathway of Hope team including case consultation and technical assistance, training, and development, as well as evaluation and reporting.
- Ensure program policies and procedures are followed to maintain integrity, accountability, and program outcome measurements.

**Communication and Reporting**
- Attend training sessions that support the initial implementation phase and ongoing training for the sustained delivery of Pathway of Hope, as well as ongoing training and meetings as required.

**Community Networking and Partnerships**
- Network with other service providers and maintain relationships with community agencies to provide comprehensive services for participants.
- Attend community meetings as

**Community & Family Services Responsibilities**
- Assist with client food bank appointments and activities.
- Assist with other Community & Family Services programs as required, i.e., Christmas food and toy hampers, budget management, food bank, etc., ensuring all clients are treated with dignity and respect.

**Health & Safety**
- Ensure that the work area is maintained regarding appearance, condition and safety as recommended by Public Health etc.
- Required to wear appropriate PPE which may include masks, gloves, face shields, etc., as per Public Health guidelines/recommendations.
- Ensure the safety and comfort of the ministry unit by maintaining cleanliness and food safety etc.
- Work in compliance with the OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

Perform other duties as required.

**WORKING CONDITIONS**:

- This is a permanent full-time position based on 37.5 hours per week.
- Some flexibility in scheduling required, some weekend and evening work may be required.
- The Supervisor will set the hours of work and work schedule.
- Working environment is typically in the office in generally agreeable conditions.
- May deal with difficult people and verbal abuse.
- Ability to lift/move up to 50 lbs.
- This job requires reaching, bending, and stooping frequently, working in a sitting, and standing position for periods of time.
- Some travel locally and throughout the Grey Bruce area will be required, with possible travel to meetings outside the immediate area for meetings (i.e. DHQ, THQ).

**QUALIFICATIONS AND EDUCATION REQUIREMENTS**:

- Completion of a two (2) year Community College Diploma in a human services field, i.e., Social Services Worker.
- A University Degree in a relevant field of study would be a definite asset, i.e., Bachelor of Social Work, or a Bachelor of Arts in Social Services).
- Alternative combinations of education and experience may be considered.

**EXPERIENCE AND KNOWLEDGE**:

- A minimum of two (2) years’ related experience, preferably in community engagement or a similar community outreach role
- Hold a valid Ontario Class “G” drivers licence, and provide a copy of a driver’s abtract for review and verification that is satisfactory to The Salvation Army, in its sole discrection. A program vehicle will be used for travel when required

**SKILLS AND CAPABILITIES**:

- Training in de-escalation and intervention strategies is an asset.
- Training (or willingness to be trained) in Naloxone Overdose kit will be required.
- Demonstrated ability to connect with and establish relationship with those who are marginalized.
- Display competence in developing and maintaining appropriate participant relationships and interagency relations.
- Attention to detail, problem solving a

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