Manager, Service Delivery

2 months ago

Sherbrooke, Canada SherWeb Full time

**Here's what we do and why we do it.**

Simply put, we will work together to simplify businesses' IT with cloud technology so they can focus on what really matters, making people’s lives better. Discover how we do that

**Here's how you will contribute to the success of the company.**

**Here's what your day-to-day will look like in this role.**
- Coordinate the Cloud and Infra team within the Technologies division.
- Coordinate the DevOps and Automation team within the Technologies division.
- Coordinate introduction of new technologies with operational teams.
- Track project progression and provide report.
- Manage resource capacity.
- Act as escalation point when there are issues, document and handle the situation with architects and director of technologies.
- Ensure proper time tracking, capacity management and planning.
- Participate in new service implementations.
- Identify inefficiencies and document feature requests to automate standard operations procedures.
- Provide feedback on product feature requests to the product team and work with them on backlog grooming.
- Work with the development, operations, and product team to ensure successful releases and continuity of solutions.

**Here's what you need to have and master to get the job. **If you have at least half, you have a great chance to receive a call from us.**
- 2 years of experience in IT projects implementation and delivery.
- Experience in managing development and/or operational teams is an asset.
- Experience and knowledge of VMware, Azure and/or AWS is an asset.
- Agile-related knowledge and certifications is an asset.
- Knowledge of tools like Monday, Jira, Asana, ClickUp is an asset.
- Strong documentation skills and analytic thinking are essentials.
- You have a thirst for learning and a definite interest in the field of technology.
- You value teamwork, you demonstrate leadership and exercise a positive influence on the work teams with which you collaborate.
- You are competitive, results-oriented and capable of proposing realistic but ambitious business strategies.

**Benefits of working at Sherweb**

Sherweb is, above all, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day.

**A fast-paced work environment that adapts to you**
- A friendly and diverse work culture with inclusion and equality at heart of our actions
- Beautiful offices for meetups and collaborative work (Sherbrooke and downtown Montréal)
- State-of-the art technology and tools
- A results-oriented culture where talent, action, and thinking outside the box are given due recognition
- Annual salary review based on performance
- Generous and caring colleagues of various professional and cultural backgrounds

**A flexible total compensation offer**
- Vacation time that considers your previous experience
- Advanced paid hours to recharge your batteries (holidays and mobile days)
- Flexible benefits plan that adapts to your needs
- Flexible savings fund options
- A monthly home internet allowance
- Flexible schedule (35 to 40 hours per week)
- Paid on-call hours
- Paid training hours

**Considerable growth opportunities**
- A career path with opportunities to learn and grow
- Proximity to your direct manager and open, honest communication to support your development
- Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career
- Last but not least: “Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year_

Reasons for the requirement of English: Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position require written and oral communication with an English-speaking clientele at all times.

  • Program Delivery Manager

    3 days ago

    Sherbrooke, Canada BRP Full time

    The Program Delivery Manager is dedicated to helping continuously improve performance through new and innovative business solutions. The Program Delivery Manager is responsible for managing their assigned portfolio from inception to completion. This includes maintaining the list of priorities for project definition and delivery, project management decision...

  • Delivery Driver

    2 weeks ago

    Sherbrooke, Canada UNITED PARCEL SERVICE Full time

    **Primary Job Posting Location**: Sherbrooke, Quebec Canada Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill +...

  • Delivery Driver

    2 weeks ago

    Sherbrooke, Canada UNITED PARCEL SERVICE Full time

    **Primary Job Posting Location**: Sherbrooke, Quebec Canada Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill +...

  • Delivery Driver

    2 weeks ago

    Sherbrooke, Canada Guillevin International Full time

    Delivery Driver Status: Regular, Full time **Location**: Sherbrooke, Quebec Job Description Reporting to the Business Centre Manager, the Delivery Driver is primarily responsible for picking up and delivering Fire Service Management customer orders by Company truck in a professional and timely manner. **MAIN RESPONSIBILITIES**: - Deliver the goods within...

  • Delivery Person

    2 months ago

    Sherbrooke, Canada IGA Full time

    **Delivery person**: Part-Time Number of hours per week : between 15 and 20 Shift : Day Availability : Weekends **Become a delivery person!** Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered the chauffeur and the one who likes to drive to the grocery store? Then this job should interest...

  • Delivery Person

    3 weeks ago

    Sherbrooke, Canada IGA Full time

    **Delivery person**: Full-Time Number of hours per week : between 35and40 Shift : Day Availability : Anytime **Become a delivery person!** Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered the chauffeur and the one who likes to drive to the grocery store? Then this job should interest...

  • Manager, IT Client Services

    3 days ago

    Sherbrooke, Canada Raymond Chabot Ressources humaines inc. Full time

    Do you have excellent interpersonal skills? Are you recognized for your leadership and customer service? This opportunity is for you! Bishop’s University is looking for an experienced and bilingual Manager, IT Client Services to join their team! **You are looking for an employer offering**: access to a comprehensive insurance program; access to an...

  • Delivery person

    3 weeks ago

    Sherbrooke, Canada IGA Full time

    Delivery person Full-Time Number of hours per week : between 35 and 40 Shift : ...

  • Delivery Person

    2 months ago

    Sherbrooke, Canada The Jean Coutu Group (PJC) Inc. Full time

    Do you have that “Coutu” touch? Are you the type of person who likes to interact with people? Who wants to work with a dynamic and respectful team where no two days are alike? Are you looking for a stimulating environment where collaboration is at the heart of our operations? The Delivery Person position is for you!Within your team, your essential role...

  • Delivery Person

    2 months ago

    Sherbrooke, Canada The Jean Coutu Group (PJC) Inc. Full time

    Do you have that “Coutu” touch? Are you the type of person who likes to interact with people? Who wants to work with a dynamic and respectful team where no two days are alike? Are you looking for a stimulating environment where collaboration is at the heart of our operations? The Delivery Person position is for you!Within your team, your essential role...

  • Delivery Person

    2 months ago

    Sherbrooke, Canada The Jean Coutu Group (PJC) Inc. Full time

    Do you have that “Coutu” touch? Are you the type of person who likes to interact with people? Who wants to work with a dynamic and respectful team where no two days are alike? Are you looking for a stimulating environment where collaboration is at the heart of our operations? The Delivery Person position is for you!Within your team, your essential role...

  • Delivery Person

    7 days ago

    Sherbrooke, Canada The Jean Coutu Group (PJC) Inc. Full time

    Do you have that “Coutu” touch? Are you the type of person who likes to interact with people? Who wants to work with a dynamic and respectful team where no two days are alike? Are you looking for a stimulating environment where collaboration is at the heart of our operations? The Delivery Person position is for you!Within your team, your essential role...

  • Letter Carrier

    2 weeks ago

    Sherbrooke, Canada Canada Post - Postes Canada Full time

    Job Requisition Id: 181669 Business Function: Delivery Operations Primary City: Sherbrooke Other Location(s): Province: Quebec Employment Type: On Call Employment Status: Permanent Language Requirement: English or French Essential (Either/OR) Number of Vacancies 15 **Salary**: $ 22.68 Job Closing Date (MM/DD/YYYY): 08/02/2024 Canada Post is an exciting...

  • Delivery Driver

    3 weeks ago

    Sherbrooke, Canada Enseignes Outaouais Full time

    ** Full Job Description - English version follows ** **Offre d'Emploi : Chauffeur chez Parcel On Wheels** Nous sommes à la recherche de chauffeurs dynamiques pour rejoindre notre équipe chez Parcel On Wheels. Nous offrons des postes à temps plein et à temps partiel. Aucune expérience n'est requise pour postuler. En tant que chauffeur à temps plein,...

  • Delivery Driver

    2 weeks ago

    Sherbrooke, Canada Parcel On Wheels Full time

    ** Full Job Description - English version follows ** **Offre d'Emploi : Chauffeur chez Parcel On Wheels** Nous sommes à la recherche de chauffeurs dynamiques pour rejoindre notre équipe chez Parcel On Wheels. Nous offrons des postes à temps plein et à temps partiel. Aucune expérience n'est requise pour postuler. En tant que chauffeur à temps plein,...

  • Service Manager

    2 months ago

    Sherbrooke, Canada IGA Full time

    **Service manager**: Full-Time Number of hours per week : between 40and40 Shift : Day, Evening Availability : Weekends **Become a service manager** Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered the one who plans and coordinates activities? Then this job should interest you! You have 2...

  • Service Manager

    2 months ago

    Sherbrooke, Canada IGA Full time

    **Service manager**: Full-Time Number of hours per week : between 40 and 40 Shift : Day, Evening Availability : Anytime **Become a service manager** Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered the one who plans and coordinates activities? Then this job should interest you! You have 2...

  • Service Manager

    1 week ago

    Sherbrooke, Canada IGA Full time

    **Service manager**: Full-Time Number of hours per week : between 40 and 40 Shift : Day, Evening Availability : Anytime **Become a service manager** Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered the one who plans and coordinates activities? Then this job should interest you! You have 2...

  • Letter Carrier

    2 weeks ago

    Sherbrooke, Canada Canada Post - Postes Canada Full time

    Job Requisition Id: 180625 Business Function: Delivery Agent or Letter Carrier Primary City: Sherbrooke Other Location(s): Province: Quebec Employment Type: On Call Employment Status: Temporary Language Requirement: English or French Essential (Either/OR) Number of Vacancies: 5 **Salary**: 22,68$ Job Closing Date (MM/DD/YYYY): 31/05/31 Canada Post is an...

  • Letter Carrier

    1 week ago

    Sherbrooke, Canada Canada Post - Postes Canada Full time

    Job Requisition Id: 169990 Business Function: Delivery Agent or Letter Carrier Primary City: Sherbrooke Other Location(s): Province: Quebec Employment Type: On Call Employment Status: Temporary Language Requirement: English or French Essential (Either/OR) Number of Vacancies 4 **Salary**: 22.68$ per hour Job Closing Date (MM/DD/YYYY): 06/15/2023 Canada...