Operations Support Administrator Summer Contract

4 weeks ago

Toronto, Canada Canada Guaranty Mortgage Insurance Company Full time

**Operations Support Administrator | Summer Contract**
- **Location**:Toronto
- **Work Environment**:Hybrid (Toronto Office + Work from Home)
- **Department**:Operations
- **Reports to**:Director, Portfolio Insurance & Operations
- **Employment Type**:Summer Contract
---------------------
- **OVERVIEW**

At Canada Guaranty, our performance-driven culture is built on successful teamwork and a passion for creating an exceptional customer experience at every touch point. If you share a passion for service excellence, we want to hear from you

**KEY RESPONSIBILITIES**
- Follow-up on outstanding appraisal orders to ensure quick turnaround times.
- Keep lenders updated on the status of appraisal orders.
- Demonstrate superior customer service skills through telephone and electronic communications with industry partners, including lenders, brokers, and appraisers.
- Support the Underwriting Team through special projects and other operational functions within the Underwriting Centre, as required.
- Compile monthly reporting for internal customers.
- Respond to ad hoc requests for additional reporting.
- Provide general administrative services, as required.
- Perform other duties and assist with special projects, as required.

**KEY COMPETENCIES**
- Follow established processes and procedures, with attention to detail.
- Demonstrate ability to manage time and work efficiently, multi-tasking effectively.
- Work independently but know when to ask for assistance or clarification.
- Monitor own work to ensure quality.
- Project a professional, enthusiastic, and respectful attitude toward customers, visitors and internal staff.
- Communicate effectively and confidently both verbally (including over the telephone) and in writing.
- Exercise discretion and maintain confidentiality of information.
- Fluency in both English and French would be a definite asset.

**EDUCATION & EXPERIENCE**
- Currently enrolled in a post-secondary diploma or degree program.
- Experience in administrative or customer service-related work would be an asset.
----------------------------
- **NOTE**: We appreciate all interest in this position; however, only those selected for an interview will be contacted. Canada Guaranty is committed to an inclusive and accessible recruitment and selection process. If you are invited to attend an interview and require accommodation, please advise us in advance of our meeting.

**Job Type**: Fixed term contract

**Benefits**:

- Company events

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay

Work Location: Hybrid remote in Toronto, ON

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