Collision Damage Estimator

5 months ago

Gloucester, Canada AutoCanada Inc. Full time

**Collision Damage Estimator**

**417 Collision Centre**

**Gloucester, Ontario**

Are you seeking a career where you get to make the best use of your extensive knowledge of the vehicle repair process, work as an integral part of a dedicated team, and gain opportunities for career growth and development in a culture that invests in people?

At AutoCanada, we believe that everyone wins when we invest in people: our business, clients, and our talent (you).

**Why you want this Opportunity**:
You will play an integral role as Collision Damage Estimator:

- As a point of contact to clients through the entire vehicle repair process, you hold a critical role in terms of curating the customer experience.
- You will be joining a vibrant enthusiastic team that is highly collaborative and will support you through training to develop your skills in estimating and customer service.
- You will build and leverage your knowledge of the vehicle repair process by working directly with insurance partners and Collision Centre team members to deliver exceptional service to our valued clients.
- You will work in an upbeat client-facing role in the clean and welcoming front office.

Sound good so far?

**What we offer**
- Competitive wages
- Industry and OEM training
- Generous incentive plan
- State of the art equipment
- Fast paced and energetic work environment
- Benefits package

**Your day-to-day**:

- Serve as a point of contact to clients during the entire repair process
- Examine and evaluate the client’s vehicle to determine the extent of damage including structural, body, mechanical, electrical and interior damage
- Write comprehensive estimates and supplements for comprehensive OEM repairs
- Inspect vehicles throughout the repair process for quality control to ensure the entire repair is completed to client, Insurance and OEM standards
- Set customer expectations of required processing procedures and communicate the repair plan
- Update and inform clients on completion times, costs and any possible changes regarding the status of the repair process
- Compliance with all corporate policies and procedures, proper repair procedures, legislative changes, and industry trends
- Provide exceptional customer service to our valued clients
- Demonstrate and champion a healthy and safe working environment

**What you need**:

- Minimum of 1 year experience in a Collision Centre Estimator role
- Ability to be professional and deliver exceptional service to clients
- Excellent verbal and written communication, combined with the ability to interact and gain the support of senior leadership and other decision makers
- Strong organizational and time management skills
- Ability to manage priorities, perform a variety of tasks and meet required deadlines and targets
- A person who is a team player, of high integrity who is trusted by others and consistently honors their commitments
- Detail oriented, self-motivated and resourceful
- Excellent skills in Word, Excel and PowerPoint. Highly skilled in standard office software (MS Office, SharePoint, etc.)
- Must possess a valid driver's license and a safe driving history
- Must be able to drive a manual transmission

INCC

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