Department Manager

4 weeks ago

Montréal, Canada H&M Full time

**Description du poste** Résumé général du poste**:
Chez H&M, nos directeurs/directrices adjoint.e.s sont appelé.e.s gestionnaires de rayon. Vous êtes responsable de soutenir les objectifs liés au chiffre d'affaires et aux profits du magasin en établissant un plan visant à offrir la meilleure expérience à la clientèle dans le rayon et dans l'ensemble du magasin. Le.la gestionnaire de rayon s'assurera que nous disposons de la meilleure équipe et soutiendra son développement. Il.elle travaillera également à la planification de la succession, au développement des talents et à la gestion structurée des performances de l'équipe en fonction des résultats, des valeurs et du leadership. Le.la gestionnaire de rayon travaillera conformément aux exigences légales et aux normes, politiques et procédures de H&M afin de répondre aux attentes de la clientèle et des collègues.

Ce poste est placé sous la responsabilité du.de la gérant.e du magasin et les postes suivants sont sous la responsabilité directe : superviseur.e de rayon, associé.e aux ventes

Votre quotidien*

**Chiffre d'affaires et profits**
- Analyser et suivre régulièrement les indicateurs clés de performance (ICP) relatifs au chiffre d'affaires et au profit pour le rayon en collaboration avec les marchand. à la présentation visuelle. Veiller à ce que des mesures soient prises pour maximiser le chiffre d'affaires. Soutenir les marchand. à la présentation visuelle en veillant à ce que les heures de travail et les effectifs nécessaires à une exécution réussie soient garantis.
- En collaboration avec l'équipe de gestion du magasin, s'assurer que les activités du magasin, les normes de H&M et les pratiques d'excellence sont respectées par le biais de la planification des horaires afin de maximiser la conversion et de permettre les activités commerciales (déménagement, soldes, événements, etc.) et fournir un excellent service à la clientèle, tout en respectant le budget commercial des heures allouées.
- Planifier et prioriser avec votre équipe les actions qui ont un impact clair sur le chiffre d'affaires et assurer la mise en œuvre du Guide commercial.
- Veiller à ce que les normes H&M en matière de service à la clientèle soient toujours respectées par le biais d'un encadrement actif et en montrant l'exemple.
- Participer activement à l'exécution des routines opérationnelles et des tâches en magasin, y compris, sans s'y limiter, le traitement du camion de livraison, le traitement des vêtements, les réductions, les déplacements de rayon et les changements de prix.
- Prévenir activement les pertes et veiller à ce que le rayon suive les directives de sécurité appropriées.
- Fournir des informations au.à la gérant.e du magasin et aux équipes régionales sur les allocations et les réapprovisionnements afin de garantir les quantités de vêtements en fonction des tendances des ventes et informer le.la gérant.e du magasin de tous les risques, menaces et opportunités potentiels liés au paysage concurrentiel

**Personnel et équipes**
- Gérer l'équipe chargée du recrutement, de la formation, du développement et de la planification des successions conformément aux pratiques d'excellence de H&M.
- Évaluer et gérer les performances des membres de l'équipe du rayon ; fournir une rétroaction régulière, mettre en œuvre des dialogues, des plans de développement et des suivis, et prendre des mesures pour améliorer les performances et soutenir le développement des membres de l'équipe.
- Communiquer clairement à l'équipe du magasin les performances commerciales, la culture d'entreprise et les axes de formation par le biais de réunions quotidiennes " Derrière les coutures " et en participant aux réunions hebdomadaires de leadership.
- Veiller à ce que les questions de santé et de sécurité, les questions juridiques et les questions de sécurité soient traitées conformément aux normes de H&M et aux lois locales, afin de garantir à tout moment la sécurité des employé.e.s et de la clientèle.
- S'acquitter des responsabilités de supervision conformément aux politiques de H&M et aux lois applicables, notamment en ce qui concerne les demandes de congés, les salaires, les licenciements et les mesures correctives, et la prise de décisions relatives à l'emploi.
- Être capable d'assumer la responsabilité complète du magasin en l'absence du.de la gérant.e du magasin.
- Consolider notre culture d'entreprise en encourageant la rétroaction dans notre travail quotidien et encourager votre équipe à faire de même.

**Qualifications** Qui êtes-vous**
- Personnalité ouverte, positive, créative et disposée à apprendre en cours d'emploi
- Vous possédez une passion pour le service à la clientèle et aimez aider les gens à définir leur style.
- Vous êtes une personne polyvalente qui aime travailler dans un environnement dynamique et qui possède le sens du détail.
- Un

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