Field Special Investigator

1 month ago

Mississauga, Canada Intact Full time

Nos employés sont au cœur de ce que nous faisons de mieux : aider les gens, les entreprises et la société à aller de l’avant dans les bons moments et à être résilients dans les moments difficiles. En vous joignant à notre équipe, vous contribuerez à ces efforts aux côtés de gens expérimentés et passionnés.

Intégrez un milieu où vous disposerez des ressources nécessaires pour apprendre et évoluer, en plus d’être valorisés pour qui vous êtes : chez Intact, la diversité est une force. Vous pouvez compter sur nous pour vous aider à atteindre vos objectifs avec des outils, des possibilités et de la flexibilité. C’est notre promesse aux employés.

Notre formule hybride permet de maintenir un équilibre entre le télétravail et les avantages des interactions en personne.

Poursuivez votre lecture pour découvrir comment vous pouvez façonner l’avenir, réussir en équipe et évoluer avec nous.

**À propos du poste***

We’re looking for a Field Special Investigator for our growing team

**What you'll do here**:

- Evaluate concerns and fraud indicators to develop investigative plans for all lines of business in insurance claims, including Property, Auto Fire and Theft, Cargo, Casualty, Accident Benefits and claims with Legal disputes.
- Conduct all aspects of the investigations, including in-person and telephone interviews with individuals, businesses, law enforcement, and all entities pertinent to the claim.
- Collect, source and preserve evidence as it relates to investigations, including statements, records, reports, and salvage.
- Analyze information to identify trends, summarize findings and make recommendations to the business for further investigation and claims handling.
- Consult internally with Claims business units, and provide resources and recommendations to support the fraud initiatives, as required.
- Communicate effectively with all stakeholders, and prepare reports, trial briefs, and updates on investigations in a timely and respectful manner.
- Build and maintain productive business relationships with law enforcement (police, fire, border control), government bodies, and investigative organizations.
- Attend court proceedings or hearings, as required.
- Participate and/or lead project work and training initiatives, internal and external.
- Work using a home office and company vehicle (with an assigned administrative office in the GTA).

**What you bring to the table**:

- University degree or college diploma or any combination of equivalent education and experience.
- Minimum 12 years of field investigative experience.
- Minimum of 2 years insurance claims investigation experience.
- Strong investigative interviewing and statement-taking skill.
- Comprehensive knowledge of evidence continuity, collection best practices, and privacy laws.
- Excellent written / verbal communication and documentation skills.
- Strong interpersonal and networking / relationship-building skills.
- Experience in providing testimony in judicial proceedings and/or insurance examinations.
- Must have valid Driver’s licence and a good driving record.
- Excellent time management and workload management skills.
- Working knowledge of Outlook.
- Law Enforcement experience, strong asset.
- Ability to solve problems and innovate investigation strategy.
- Bilingualism (French / English) _- Need to process claims files from English-speaking clients on a regular basis._

**Ce que nous offrons***

En travaillant chez nous, vous aurez tous les outils pour donner le meilleur de vous-même chaque jour. Voici ce à quoi vous pouvez vous attendre en devenant un membre permanent de notre équipe:

- Un régime complet d’avantages financiers qui reconnaît vos succès
- Un régime d’achat d’actions des employés parmi les meilleurs de l’industrie, avec une cotisation de contrepartie correspondant à 50 % des actions nettes achetées
- Un régime de retraite et d’avantages sociaux flexible et complet, et un service de soins de santé virtuels
- Des aménagements de travail flexibles
- La possibilité d'acheter jusqu'à cinq jours de congé supplémentaires chaque année
- Un compte de dépenses mieux-être pour favoriser un mode de vie sain et actif
- Un accès à des outils et à des ressources qui vous aident à rester en santé physiquement et mentalement, à accueillir le changement et à communiquer avec vos collègues
- Un écosystème d’apprentissage dynamique en milieu de travail, offrant des parcours d’apprentissage, du contenu interactif en ligne et des programmes inspirants
- Des réseaux inclusifs dirigés par des employés pour informer, inspirer, faire entendre, établir des relations et offrir des occasions de perfectionnement
- Des dirigeants et des collègues inspirants qui vous soutiennent et contribuent à votre développement
- Un programme d’action communautaire, car ce qui vous tient à cœur fait partie de ce qui vous rend unique et la façon dont vous redonn

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