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Network Support Analyst

1 month ago

Prescott, Canada OnX Canada Full time

**Key Responsibilities**:
**Troubleshooting and Support**:

- Provide second and third-level support for network-related issues, diagnosing and resolving problems in a timely manner.
- Collaborate with support teams and vendors to address complex network problems.
- Participate on a rotating on-call schedule 24/7/365.

**Collaboration and Communication**:

- Collaborate with other IT teams, departments, and Cisco/Manufacturers TAC to ensure effective communication and coordination.
- Provide technical expertise and guidance to team members and stakeholders.

**Configuration and Optimization**:

- Configure and optimize Routers, switches, firewalls, and other network devices to enhance performance and security. Onsite Installation of equipment such as Routers, Switches, Firewalls, Servers and VOIP.

**Network Design and Implementation**:

- Work with Senior Architects to help implement, and manage network solutions to meet organizational requirements.
- Collaborate with other IT professionals to ensure seamless integration with existing systems**.**

**Security and Compliance**:

- Implement and maintain network security measures to protect against unauthorized access, data breaches, and other security threats.
- Ensure compliance with industry standards and best practices.

**Documentation**:

- Create and maintain comprehensive documentation of network configurations, processes, and procedures.
- Develop and update network diagrams to reflect the current state of the infrastructure.

**Capacity Planning**:

- Conduct regular capacity planning assessments to ensure the network can meet current and future demands.
- Make recommendations for upgrades and improvements based on capacity analysis.

**Qualifications**:

- Cisco Certified Network Associate (CCNA) or higher certification.
- Some experience in designing, implementing, and managing Cisco-based network solutions, including Campus, Datacenter, Collaboration and Security solutions.
- Knowledge of routing and switching protocols, including BGP, OSPF, and EIGRP.
- Strong understanding of network security principles and best practices.
- Experience with Cisco IOS, NX-OS, and other relevant operating systems.
- Excellent troubleshooting and problem-solving skills.
- Effective communication and collaboration skills.

**Preferred Skills**:

- Cisco Certified Network Associate (CCNA) or higher certification.
- Familiarity with network monitoring tools and technologies.
- Knowledge of cloud networking concepts (e.g., AWS, Azure, GCP).
- Understanding of software-defined networking (SDN) principles.Specifically Cisco ACI.

**Experience**:

- 3-6 years networking related experience preferred.