Casual Housing Support Worker

3 weeks ago

Winnipeg, Canada Main Street Project Full time

Main Street Project provides supportive housing to individuals experiencing homeless at two locations: Mainstay and the Bell. Using both harm-reduction and housing first philosophies, staff actively engage with each resident to support eviction prevention, harm reduction, life skills, capacity building, goal setting and advocacy services through the lens of independence and tenant-defined success.

In accordance with Main Street Project’s mission, goals, policies and procedures, the Housing Support Worker functions as a member of a team in providing services designed to assist and individuals in meeting their basic needs, and to ensure their safety and well-being.

**KEY RESPONSIBILITIES**
- Coordinate move-ins for community members entering housing, adhering to established protocols and working with external partners
- Administering and documenting medication for residents
- Lead or support programming for residents
- Collaborate with case managers on individualized care plans
- Respond and support individuals experiencing crisis
- Ensure residents understand program area processes and expectations
- Respond to emergency situations; assessing, intervening, and documenting critical incidents according to MSP policies and protocols
- Conduct regular floor checks
- Assist in distributing food for meal service in accordance with food handling guidelines
- Assist participants in planning, problem-solving, and addressing immediate needs, including providing food, water, clothing and other items.
- Provide support and resources without judgement for participants
- Ensure participants are informed of internal and external resources, services, and programs and if needed
- Ensure care provided meets professional standards
- Work collaboratively with external partners
- Maintain accurate and confidential electronic and file records
- Collect and submit agency-required statistics on time and with accuracy
- Maintain cleanliness of the program area by following routine cleaning schedules each shift

**QUALIFICATIONS**
- Relevant experience working in the field of human services preferably with adults experiencing homelessness, mental health and substance use issues
- Experience working in housing is considered an asset
- Post secondary education in the field of addictions and mental health is considered an asset
- Strong attention to detail and ability to maintain accurate records.
- Ability to build and maintain relationships with external partners
- Compassion for working with individuals who use substances and experience mental health issues
- Ability to work with a participant-centred care philosophy
- Knowledge of the effects of poverty and the determinants to health
- Ability to work collaboratively in a multi-disciplinary team
- Knowledge of Indigenous culture
- Able to contribute to a culturally safe environment for staff and participants
- Excellent interpersonal skills and communication skills, both oral and written
- An understanding/experience in working with culturally diverse populations
- Proficiency in Microsoft Office & online databases
- Ability to work with individuals presenting challenging behaviours or experiencing crisis
- De-escalation and conflict resolution skills
- Ability to assess crisis and work in a crisis situation

**CONDITIONS OF EMPLOYMENT**
- Ability to meet to the physical demands required for the role including being on your feet for long period of time, lifting up to 50 lbs, and cleaning duties (bending, reaching, push/pulling, crouching)
- Exposure to biohazards including but not limited to blood, bodily fluids, and syringes
- Ability to work with individuals who use substances and/or experience mental health issues
- Ability to provide support in high intensity incidents including but not limited to medical emergencies and aggressive individuals
- Comfortable working in environment where Indigenous ceremonies and practices are actively taking place including Smudging
- Satisfactory Criminal Record Check with Clear Vulnerable Sector Search and a Clear Adult Abuse Registry Check are required. Ability to work with individuals who use substances and/or experience mental health issues

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