Sales Support Associate

5 hours ago

Kingsville, Canada Mastronardi Produce Full time

Mastronardi Produce pioneered the commercial greenhouse industry in North America, and we’re now the leading greenhouse vegetable company on the continent. Our award-winning, flavorful produce is packed under the SUNSET® brand and is available at leading grocery retailers across North America. Family owned for over 65 years, we pride ourselves on having the most flavorful products and the best people in the industry. We are constantly pushing boundaries to be a leader in fresh produce innovation. We seek individuals that demonstrate our PRIDE values (Passion, Respect, Innovation, Drive, Excellence) to help us fulfill our mission to inspire healthy living through WOW flavor experiences.

Our Kingsville Head Office Location is currently seeking a Sales Support Associate to join our Sales team. The essential function of this position is to assist the Sales Team with order entry, sales reports, sales calls, allocation of product and general office duties. Establish themselves as the Systems expert as it applies to Sales and related activities.

**Values**:
To perform the job successfully, the incumbent’s behavior must be consistent with the PRIDE values expected of all Mastronardi Produce employees: be Passionate; have Respect; be Innovative; be Driven and strive for Excellence.

**Primary Responsibilities**:

- Promote a “Customer 1st” attitude at all levels of the company in all activities.
- Assist sales staff personnel with entering customer and purchase orders.
- Ensure all documentation is completed for every transaction, and tracking the external system update (Itrade, FoodLink, EDI, etc.).
- Follow pricing guidelines set by Sales Director to ensure sales are profitable at all time.
- Facilitate training on customer requirements with Buying, Procurement, and Operations teams.
- Input orders correctly, meeting deadlines and communicate to Operations/Commodity Managers.
- Assists sales staff personnel with logistic duties ensuring customer service.
- Be prepared to make themselves available during two busiest seasons [Oct thru Dec & April thru May].
- Select samples and mail packages.
- Faxing and distribution of information for Sales Team.
- Files all sales orders (pink copy) and faxed orders.
- Fill in for Sales Account Managers when required.
- Answers Sales phone line in a timely and professional manner.
- Maintains all company information confidential.
- Will follow all company rules and regulations at all times.

**Education/Background Requirements**:

- College Diploma in Business, Marketing, Communication or comparable related experience.
- Bilingualism in either French or Spanish considered an asset.
- Attention to detail is a must.
- Excellent internal and external communication skills are mandatory.
- Experience with Microsoft office products, Famous and ERP systems an asset.
- Must possess valid Passport /Driver’s Licence.
- Ability and willingness to travel when necessary.

**Working Conditions**:

- Office environment.
- High energy and fast paced, always a busy atmosphere.
- Capable of lifting at least 40 lbs.
- Position requires sitting, standing, walking and bending on a regular basis.
- Must have manual dexterity to perform computer skills.
- Occasional refrigerated warehouse tours which maintain temperatures of 50 degrees.

**We are pleased to offer the following Benefits**:

- Paid weekly
- Pension and Benefits
- Paid time off and holiday pay
- Employee Engagement & Recognition Programs
- Opportunities for growth and advancement
- Free weekly produce and full gym on-site

**Please note**:Mastronardi Produce has accommodation processes and policies in place and provides accommodation for employees with disabilities. If you require a specific accommodation because of a disability or documented medical need, please contact the Human Resource office so that arrangements can be made for the appropriate accommodation to be put in place.

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