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Design Consultant

1 month ago

Mississauga, Canada Mattamy Homes Full time

**Location**:
Mississauga, Ontario**Company**:
Mattamy Homes Canada

**Department**:
Design Studio, Greater Toronto Lowrise Division

**Employment Type**:
12 Month Contract

**Reports to**:
Senior Manager, Design Studio

When it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. And that success is centred on a foundation of great people, because our team is as solid as they come. At Mattamy, we are optimistic, hardworking and supportive. Together we learn and grow as we strive to create a positive impact in the homebuilding industry. Contributing to the Mattamy Way means being surrounded by caring people who encourage you to be exactly who you are. It means your opinion is invited and your contributions count. And it means a career filled with pride, knowing you’re part of an environmentally-conscious, action-oriented organization with big plans for the future. The opportunity to bring the future of living to homeowners based on what Canadians value is exciting - and we’re making it happen.

Learn more about what makes working at Mattamy special and our award-winning culture.

**What we offer**

The Design Consultant assist homeowners with interior selections including changes, finishes, electrical, plumbing and stairs, while providing an exceptional customer experience.
- Please note that this role is a combination of base salary and commissions based on sales targets.

**What you’ll do**
- Schedule appointments with homeowners using our online scheduling tools
- Meet and/or exceed performance targets in files completed, sales revenue and customer satisfaction
- Ability to conduct effective in-person and virtual appointments
- Confirm and prepare information including floor plans, kitchen 3Ds, agreement of purchase and sale and price charts in the customer file and make available to homeowner at their appointment
- Review sittings, floor plans and included features and optional choices with homeowners
- Communicate features, advantages and benefits associated with various options and identify opportunities to sell options through effective questioning and listening skills
- Communicate/verify options and pricing with Contracts Department (when necessary)
- Prepare all final documentation including work orders, colour charts, waivers, amendments and final sketches. Ensure paperwork is accurate, clear and distribute digitally in a timely manner.
- Review structural options ordered and follow up with Sales & Marketing Department as required
- Attend Design Consultant meetings and Design Studio general meetings to stay current on product knowledge and Design Studio policies; including supplier training and site visits
- Respond to any concerns or questions that arise from homeowner, Design Coordinators & Management, construction site or customer service and provide quick responses and effective solutions.
- Participate in site visits including frame walks/Pre-Delivery Inspections
- Attend homeowner events such as Design Studio Orientations and Mattamy U

**What **y**ou **b**ring**
- Post-Secondary Education in Interior Design and/or Architectural Technology
- Previous experience with residential design elements
- Superior customer service (CS) background with prior experience in a customer service or retail role is required.
- Must be able to read and interpret floorplans or architectural drawings
- Demonstrated ability to utilize strong selling skills to achieve optimal sales results while balancing customer requirements (budget, taste, etc.).
- Ability to articulate and present design options and selections in an engaging and informative manner.
- Understanding of colour and line design and knowledge of current interior design trends.
- Strong organizational and time management skills with a strong emphasis on meeting deadlines.
- Superior communication skills, both verbal and written; especially good listening skills are critical for this role
- Ability to work both as part of a team and independently. Collaborative approach working with internal departments.
- Strong computer skills and the ability to learn new systems quickly; Experience using JD Edwards, Calendly, DocuSign is an asset.
- Proven ability to learn quickly in a rapidly changing environment
- Flexibility to work 1 Saturday per month

**Bonus points**
- Previous sales experience would be an asset.
- Bi-lingual in any additional languages considered an asset

**Who we are**

Mattamy Homes is the largest privately owned homebuilder in North America, with 40-plus years of history across Canada and the United States. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In Canada, our communities stretch across the Greater Toronto Area as well as in Ottawa, Calgary and Edmonton.

**Be yourself. We want it that way.**

At Mattamy, we're passionate about creating and promoting a diverse and inclusive environment where everyone can do their best wor