Scheduler 24hs19

**Position: SCHEDULER**

**Department: Home Services**

**Location**:Lethbridge**

**Hours**: 35 hours per week - days, some evenings, and weekends

**Position Overview**:
The Scheduler is accountable for the day to day administration/operation of staff scheduling processes, including data for payroll for staff within one or more areas. The position ensures that LFS Health Care Aides (HCA’s) are scheduled appropriately, and that employee pay data is captured in accordance with established policies, procedures, and organizational provisions. The Scheduler supports HCA’s by providing scheduling reports, records and statistical information as needed. The Scheduler works as part of the team and requires extensive knowledge of the organization and operations of specific areas assigned.

**Key Responsibilities**:

- Provides client orientated front-line scheduling services. Problem solves and prioritizes

needs of areas on a regular basis with the clients, staff and, managers/designates.
- Establishes and maintains effective communication, information flow and rapport between client, supervisors and field area staff.
- Responds to all written and verbal short and advanced call requests from assigned areas.
- Provide specific areas with details and updates of relief coverage. Identifies and assesses other options to complete scheduling needs for the unit/department if required relief is not available.
- Processes Managers approved schedule changes in scheduling systems.
- Assigns and calls relief staff to fill vacant shifts according to LFS standardized shift fill order and scheduling processes.
- Maintains master rotations in the scheduling system and adjusts as required.
- Maintains accurate files and record, and files paperwork as per standardized Scheduling service processes. Prints routine reports as requested.
- Problem solves with managers, Payroll, and other Schedulers regarding HCA inquiries and makes adjustments as required.
- As requested by the Program Manager, updates specific guidelines for each area.
- Assists in training and orientation of new personnel as requested.
- Other duties as required and assigned.

**Qualifications**:

- Post-Secondary education required (e.g. Scheduling Clerk Certification, courses related to Business or Health Care diploma/certificate.
- 3-5 years of experience in a customer service environment.
- Experience dealing face to face with clients. Demonstrated experience resolving complex client issues.
- Scheduling experience is preferred.
- Excellent command of the English language, both written and verbal is required; superior active listening and interpretative skills are required.
- Competent computer skills and comfort communicating over the phone.

**Application deadline**:September 16, 2024

**Please submit, in confidence, a resume and cover letter referencing job posting 24HS19 and where you viewed our ad**:
**Contact Person**:Kendra Turnbull

***Web**:lfsfamily.ca

**_Lethbridge Family Services is an equal opportunity employer._