Retail Store Manager

1 month ago

Pickering, Canada Sport Driving Canada Full time

**Join Our Team**

Sport Driving Canada is currently seeking a full-time Retail Store Manager to join our client’s team at the Porsche Experience Centre Toronto (PEC). We are proud to support Porsche Canada, a leader in the luxury automobile industry known for its innovation and performance. Our commitment is to provide exceptional driving experiences and advance automotive excellence.

As a future member of our team, you will have the unique opportunity to contribute to Porsche Canada’s renowned programs and projects, ensuring a high standard of excellence in their exciting initiatives and operations.

**How to apply**:
**Position Objective**:
The role of the Retail Store Manager is to provide oversite and general management of the retail store at the PEC Toronto. The retail store will offer a wide array of Porsche and PEC products, including car accessories, clothing, and memorabilia.

The Porsche Experience Center (PEC) is a brand immersion destination for automobile enthusiasts. It offers the ability for guests of all ages to take in the heritage of the brand, experience the Porsche lifestyle and the thrill of the drive, allowing Porsche to build connections with people from all walks of life. Guests visit the PEC primarily to engage in driving experiences behind the wheel of a Porsche vehicle on a purpose-built driver development track.

**Primary Responsibilities**:

- Lead the retail team in alignment with PEC Management and Porsche Cars Canada
- Ensure seamless daily operations between all PEC departments, providing strategic and operational leadership
- Championing floor leadership and exceptional guest experience by leading from the floor
- Monitor and report to Porsche on agreed deliverables vs. budget
- Owning all product/inventory management at your store, including executing product walkthroughs, overseeing visual merchandising and sell-through

**Primary Responsibilities**:
**Prior to PEC opening**:

- Support the operations process for PEC Toronto
- Establish retail store procedures with the Operations Manager for PEC Toronto
- Recruit & Hire team members

**Once PEC is open**:

- Support PEC strategic and tactical objectives, leading projects from conception to final execution
- Develop and budget retail store sales and inventory management
- Supervise key events at the PEC with cross-functional support
- Business planning and analysis to foster growth, team performance and evaluate and overcome challenges to the business and operation
- Establish individual employee targets, hold half-year and yearly performance and target review meetings with staff
- Running a profitable store by enrolling the entire team to achieve sales targets and driving discipline in labor planning and controllable expenses
- Support and lead various facets of the new hire process and team member retention
- Provide support and concepts to actively expand the PEC business and to guarantee respective resources
- Monitor and deliver KPI’s, brand intent, and customer experience to ensure programs deliver against targets
- Responsible for sustaining a positive workplace culture that supports team engagement and Porsche passion

**Qualifications**:
**Education**:
Bachelor’s degree in Business, Marketing Degree preferred, or equivalent

**Experience (Job and Industry)**:

- 3 to 5 years of leadership and retail management experience
- Experience in the automotive industry and/or a track environment is preferred but is not a requirement
- Demonstrated experience building and leading teams
- Proven success in a fast-paced corporate environment and culture
- Background and proficiency in delivering an exceptional guest/customer experience
- Excellent interpersonal skills, able to motivate both individuals and the overall team
- Proficient in Microsoft Office Suite, to include Excel and PowerPoint
- Finance/accounting skills to manage and track budgets

**Skills**:

- Excellent verbal and written communication skills
- Ability to effectively manage multiple projects
- Strong analytical skills and leader skills
- Highly organized, target oriented mindset, works well without close supervision
- Ability to set and meet challenging deadlines
- Excellent interpersonal and customer service skills
- Ability to work a flexible schedule
- Ability to operate both standard and automatic vehicles
- General computer experience (Microsoft Office, Lotus Notes, Database software)
- The ability to foster positive and productive work relationships
- English required, French preferred, German a plus

**Why Porsche?**

At Porsche, we are driven by our passion for performance and innovation. As a part of our team, you’ll work with a group of dedicated professionals who share a commitment to excellence. We offer a dynamic work environment, opportunities for growth, and the chance to be a part of an iconic brand.

**Porsche Excite Standards**:

- **Integrity**: We are fair and honest. We operate within our Drift Circle and hold our self

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