Barback Nashville’s

**Employee Perks**
- Employee Canadvantage Rewards Program,
- Employee Discounts, including meal, room rates, and more
- Educational “Scholarships” and financial assistance.
- Employee Events including Staff BBQs, Holiday Parties, Sporting Events, Contests, Prize Draws and more
- Flexible Schedules
- Competitive Wages
- Career Growth Opportunities
- MB Largest Hospitality provider Headquartered in Winnipeg provides opportunities for growth

**Purpose: To create 100% Guest Satisfaction by providing Excellent service to guests**

**Areas of Responsibility**:

- Creates 100% guest satisfaction by providing Canad Certified four star Service and by exceeding guest expectations.¨ Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

¨ Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

¨ Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate.

¨ Performs other duties as required

Supports and assists bartenders

¨ Clean the facility as needed, including washrooms (frequent bathroom checks)

¨ Collect glasses and beer bottles and return full cases of empties to the appropriate areas

¨ Ensures bartenders and servers have sufficient garnishes and miscellaneous items to perform their job duties

¨ Replenishes water and ice bins

¨ Greets each guest politely

¨ Maintain adequate supply of beer, coolers and specialty drinks in each cooler

¨ Obtain liquor from Manager as necessary utilizing proper transfer procedures

¨ Provide relief for Bartenders when needed

¨ Recognize and prioritize the needs of the bar to maintain efficiency

¨ Supply change to bartenders when needed

¨ Sweep broken glass

¨ Tend to the bar area throughout the shift, wiping down the bar, retrieving change from the tip rail, removing dirty or broken glassware, etc.

¨ Wash and re-shelve glassware

¨ Remove all glassware from tables, ledges, and stand-upbars and other areas, and return to the bar to clean in the glasswasher

¨ Ensure all empties are collected and returned to the appropriate area

¨ Melt and clean the ice bins

¨ Store all garnishes, juices and other items appropriately

¨ Clean garnish containers and trays, juice jugs and other items as required

¨ Wipe down the entire bar area, including coolers, bar, tip rails and cabinets

¨ Collect all empty liquor bottles, record on the transfer sheet and dispose of bottles accordingly

¨ Take out garbage and remove to the appropriate area

¨ Ensure that beer coolers and liquor cabinets are locked and secured

¨ Ensure store rooms are neat and clean

**Success Factors**:
**Focus On the Guest**Seek to understand the guest, internal and external customer and meet and exceed the needs of both the guest and the company.**Attend to Detail ** Ensure that work is accurate, thorough and to the highest standards.

**Take Responsibility ** Demonstrate personal ownership of tasks and follow through to get the required results.

**Foster Teamwork ** Work well in a team environment and motivate teams to sustain exceptional levels of performance.

Communicate EffectivelyClarify and provide information so that coworkers, customers, and suppliers understand and can take action.

**Key Skills and Requirements**:
**Technical Service Skills ** Demonstrate understanding of the technical service skills for assigned area (i.e. food & beverage service, housekeeping, etc.)