Academic and Financial Aid Advisor Term

3 weeks ago

Mississauga, Canada University of Toronto Full time

**Date Posted**:11/18/2024
**Req ID**: 40722
**Faculty/Division**: UofT Mississauga
**Department**: UTM: Ofc of the Registrar
**Campus**: University of Toronto Mississauga (UTM)
**Position Number**: 00049537

**Description**:
**About us**:
The university’s second largest division, U of T Mississauga has 17 academic departments and offers 156 programs in 92 areas of study. Home to approximately 15,000 students and over 1,000 faculty and staff, the campus houses the Mississauga Academy of Medicine, Centre for Medicinal Chemistry and Institute for Management and Innovation. With its distinctive interdisciplinary programs such as forensic sciences and biomedical communications, U of T Mississauga offers a broad array of continuing education programs and professional masters programs. Established in 1967, the campus features award-winning architecture, robust community partnerships and a dynamic student environment set amongst 225 acres along the Credit River in Mississauga.

**Your opportunity**:
The Office of the Registrar at U of T Mississauga delivers registrarial services to support U of T Mississauga's academic goals and U of T priorities in the areas of student information, interpretation of policies, and innovation of registrarial interactions. Our core mission is effective and sustainable strategic enrolment management: student recruitment, retention, success and graduation. Operating in a culture of cooperation and collaboration, we achieve our goals and objectives based on values of student-focused solutions, integrity of academic records and continuous innovative improvements.

The Academic and Financial Aid Advisor assists students with a wide range of academic and financial issues and concerns, including interpretation of University requirements, policies and procedures, selection of courses and programs and meeting degree requirements. The Advisor
advises students on the Ontario Student Assistance Program (OSAP), the University of Toronto Advance Planning for Students program (UTAPS), grants, bursaries and other student aid programs available to U of T Mississauga undergraduate students, interpreting academic award and financial
aid conditions. The Advisor is responsible for developing and presenting group advising sessions covering a wide variety of academic policies,
procedures and requirements and promoting existing financial aid programs and awards.
The Academic and Financial Aid Advisor works as a collaborative member of the academic advising and financial aid teams assisting with balancing the advising work schedule and supporting the work of the teams and the Office of the Registrar as a whole. The Advisor assists with the organization of scholarship and awards ceremonies and contributes to the development of enhanced services for students to promote retention and improve the overall student experience.

**Your responsibilities will include**:

- Advising students on academic and/or financial matters by providing options and consequences incorporating personal circumstances impacting academic success and an understanding of an individual's background
- Advising students on program and/or course requirements by probing and providing a range of options and possible consequences
- Interpreting academic regulations, program and degree requirements
- Advising students on financial aid matters, bursaries, budgeting and personal financial management by probing and providing a range of options and possible outcomes
- Updating and maintaining documentation
- Delivering presentations to promote programs, opportunities and/or initiatives
- Providing significant support to individuals in emotional distress during the course of performing regular duties

**Essential Qualifications**:

- Bachelor's degree or equivalent combination of experience and education
- Minimum four (4) years' experience working in a high pressure, direct student services post-secondary or university environment
- Experience advising undergraduate students on university undergraduate academic and financial aid requirements, policies and procedures
- Experience developing and delivering presentations and/or workshops
- In depth knowledge of university undergraduate academic and financial aid policies and procedures as they relate to students' academic life at the university
- Excellent customer service and interpersonal skills with demonstrated ability to maintain confidentiality and to employ tact, discretion and sound judgement
- Strong commitment to diversity and ability to function with sensitivity and respect in a multicultural/international environment
- Demonstrated initiative and commitment to working effectively as a team member in the delivery of quality service
- Strong organizational and time management skills, attention to detail, flexibility and capacity to handle a heavy workload, to multitask and work well under pressure
- Ability to solve complex problems involving individual and group needs and to identify syste

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