Specialist Middleware

3 weeks ago

Toronto, Canada Canadian National Railway Full time

At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us

**Job Summary**

The Middleware Specialist is responsible for ensuring the overall availability, stability, performance and integrity of CN's Critical Operations and Rail centric middleware (Messaging & Brokering) system portfolio. The Specialist must constantly work towards improving the monitoring, security and performance of his high volume system environments. The Specialist’s major responsibilities include focusing on system growth, capacity planning and delivering automation functionalities to optimize support tasks. The Specialist will play a key technical role within his technical field while working closely with team members and acting as an end to end support focal point for CN’s critical solution systems. Operations is the foundation of I&T and the department is accountable for all critical and safety related systems. At its core, the position is based on a bulletproof methodology and to deliver excellence day-to-day, across the board, as a standard.

**Main Responsibilities**

Operation Expertise

Plan and Execute installations/upgrades, configuration and maintenance of system software in support of business processing requirements

Conduct investigations and follow-up on resolution and root cause analysis in relation to incident and problem management

Enforce compliance of Operational T2C and Gating requirements with Integration and Delivery teams.

Perform preventive system software maintenance

Responsible for end to end support of complex technical business solutions while leveraging the expertise of a wide range of technologies.

Monitor and maintain system availability and performance

Define and maintain high availability system configurations and maintain/improve disaster recovery procedures and scripts

Ensure compliance with all appropriate CN IT standards (e.g. security, architecture, project delivery methodology, SOX, etc.)

Automate and optimize support tasks using configuration and provisioning tools and scripts

Create and maintain scripts and runbooks

Develop capacity metrics to help forecast system usage and growth

Identify cyber threats related to systems and implement mitigation solutions. Protect assets, detect vulnerabilities and respond to cybersecurity events.

Train and coach fellow team members on Messaging and Brokering field technologies.

Leading Others

Lead and work with the team to define, develop and implement appropriate automated processes and solutions to optimize day-to-day support activities

Lead and work with the team to refine operational best practices as well as evolve an end to end service oriented support model for critical systems.

**Working Conditions**

The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. The role requires being available on-call 24/7 to respond to critical incidences. The role requires mínimal travel (20%) to CN locations in Canada and US.

**Requirements**:
**Experience**
- Minimum 10 years of overall work experience
- Minimum 5 years experience in a Level 3 technical support environment in Middleware Messaging & Brokering systems

Experience with administering safety critical systems in such fields as: Transportation, Medicine, Nuclear Engineering and/or Recreation sector.

Experience with log analytics software and end to end monitoring solutions (ie: ADX, Dynatrace)

Proficiency in Positive Train Control (PTC) systems and Railway Inter-operability communication

Experience in administering and configurating solutions on Cloud computing platforms(ie: Azure, GCP, AWS)

Experience with light weight telemetry protocols such as MQTT or AMQP

**Education/Certification/Designation**
- Bachelor’s Degree in Computer Science or equivalent experience
- Certification in Information Technology Infrastructure Library (ITIL) Foundations 2011

**Competencies**

Ability to work independently with minimum supervision

Ambitious to learn and adopt new systems and technologies.

Independent problem-solving and root cause analysis skills with the ability to assume responsibility for resolution activities

Ability to manage multiple tasks simultaneously

Strong communication skills and ability to effectively communicate with peers, management, clients, and partners
- Demonstrates organizational abilities

Embraces a team mindset: develop collaborative relationships with others
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