Supervisor, Sscs

**About the Job**:
Reporting to the Manager, Short Stay Crisis Support, the Supervisor of Short Stay Crisis Support is responsible for providing supervision to staff that focuses on supporting individuals in a residential setting on a short-term basis who are experiencing a mental health and/or addiction crisis and who are in conflict with the criminal justice system.

The individual’s main responsibilities are task delegation, scheduling, supervision, staff performance reviews/evaluation Union and Non-Union, disciplinary action in accordance with the Collective Agreement, support and/or direction to staff as they develop plans that aid in the recovery and stabilization of our clients.

They will ensure support is received to de-escalate and stabilize the initial crisis, and to ensure that staff connect clients with services and supports that address their health and wellbeing over the longer term.

**Duties and Responsibilities**:

- Overseeing the referral and intake process of potential tenants while providing case management expertise and support to the staff
- Developing and fostering a unionized staff team that effectively functions to meet the program goals
- Managing employee performance and performing necessary administrative duties such as vacation planning, timekeeping, and performance reviews within the context of the collective agreement
- Implementing and maintaining a system for collecting relevant statistics needed for evaluations, reports, and funding proposals
- Prioritizing and assigning shift responsibilities and duties to team members
- Facilitating case conference meetings for clients with complex needs operating from a housing-first, trauma-informed, hard-reductionist approach
- Scheduling for staff as required to ensure client safety, security, and adherence to the MOHLTC standards
- Assist in program planning, program monitoring, achievement of service targets, and development of the annual work plan
- Maintain a conducive environment to allow for psychological stabilization in a person-centered program that operates 24/7
- Provide direction to develop individual person-centered service plans addressing immediate short-term needs, along with clinical and psychosocial supports
- Demonstrate a strong commitment to quality care and service delivery based on SHIP’s Mission and Values
- Ensure appropriate records are kept and make sure that statistical information is maintained as per agency standards
- Adhere to the agency Health & Safety Program and the Client Safety Framework in the promotion of client safety
- Travel between various sites as needed
- Perform additional duties as required/delegated
- Overseeing the adherence to all IPAC, Public Health Recommendations (COVID Protocols), Health and Safety Standards, and EDI in accordance with SHIP’s Policies and Procedures.

**Qualifications**:
- Post-secondary education in Social Work, Social Services, Health Services, or equivalent 3+ years experience supporting individuals with mental health challenges in crisis 2+ years experience in a supervisory capacity Knowledge and experience within a unionized environment Knowledge of mental health and addictions/justice support services Individual and group counselling skills Excellent assessment, risk management, and consultation skills Knowledge of psychiatric symptomology and psychiatric medication as well as suicide assessment and intervention Knowledge and commitment to the values of psychosocial rehabilitation and recovery oriented practices Proven experience with the mental health population while collaborating with partners and other community resources Excellent time management, communication, people management, etc. Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment Strong working knowledge of Microsoft Office software (e.g. Excel, Word, etc.) Valid Certification in First Aid & CPR training in ASIST and CPI A valid Ontario Class “G” Driver’s license and a reliable vehicle with adequate insurance coverage

**Working Conditions and Physical Requirements**:

- Monday to Friday Schedule Shift from 12:30 pm - 8:30 pm, but may vary depending on client needs
- Able to sit for prolonged periods of time
- Able to answer and communicate telephone calls and general computer use
- Able to lift up to 20lbs (product, documents, etc.)
- Able to walk up/downstairs regularly (building inspections, site meetings, unit inspections, etc.)
- Vehicle travel to community sites, and SHIP locations as necessary
- On-call as assigned
- Able to transition between locations as needed

**Ship Values**:
Compassion, Hope, Inclusive, Respect, Professional

**About Us**

Services and Housing In the Province (**SHIP**) is a Provincial leader in the broader public sector that builds strategic partnerships and programs that support the fundamental rights for Housing and Health Services throughout the Peel Region, Dufferin County, Region of W