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IT Support Specialist

5 months ago

Red Deer, Canada Innov8 Digital Solutions Inc. Full time

The qualities we are looking for in this position are:

- Technical diploma or a combination of experience and education
- 3+ years work experience required, preferably in a Managed Services Provider environment
- Must have in-depth knowledge of configuring and troubleshooting computer hardware, software, networks, TCP/IP, Windows RDS/Terminal Services, Microsoft Exchange, mobile devices, virtualization technologies, and Office 365
- Advanced/Expert knowledge of common operating systems
- Experience with design, configuration and deployment of Active Directory, Domains, Group Policies both on premise and Azure AD
- Advanced troubleshooting and problem-solving skills
- Excellent interpersonal skills within a team environment
- Outstanding Customer Service and communication skills (verbal and written)
- Detailed organizational and time-management skills

The ideal individual must have a positive outlook and enjoy working with others in a professional business setting. You must be trustworthy, punctual, and responsible.

Key Responsibilities:

- Perform work remotely and on-site as required for multiple small and medium sized businesses.
- Procure, provision, install, trouble shoot:

- Desktops, servers including: Windows, MacOS
- Mobile devices including: Android and IOS
- Network equipment including routers, switches, access points, firewalls, VOIP
- Create project plans, charters, schedules.
- Document all work done in ticketing system
- Communicate effectively and efficiently with clients and staff to schedule service tickets
- Review/prioritize outstanding projects, requests, change and incident tickets
- Work with software and hardware vendors

Nice to have:

- Linux and PowerShell scripting
- Programming languages such as php, NET, perl, python
- Internet security and data privacy principles education
- Industry certifications will be a distinct advantage (e.g. Citrix, Cisco, VMware, Microsoft)
- Able to architect IT solutions suitable for small and medium sized organizations

**Benefits**:

- Extended health care
- Salary based on experience
- Training

Schedule:

- Monday to Friday
- On call
- Weekend availability

Pay: $50,000.00-$60,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay

Application question(s):

- Do you live in Red Deer?

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Expected start date: 2024-05-01