Customer Service Analyst

1 month ago


Guelph, Canada Ceva Animal Health Full time

Ceva Animal Health Canada established itself in Canada with the acquisitions of CentaurVA Animal Health and Vetech Laboratories in October 2011. Our Canadian presence expanded during 2019 when we acquired IDT Biologika subsidiary Gallant Custom Laboratories manufacturer of autogenous vaccines.

Ceva offers an expanding range of products for companion animals, poultry, swine, and ruminants for Canadian customers.

**About the Position**

Ceva is currently seeking a Customer Service Analyst who will manage a product portfolio, specifically for export: from following order progress internally, organizing shipments up to delivery, invoicing and registering and following customer claims (order to cash).

**Responsibilities**

Strategy and Policies Definition and Implementation

Data Management and SC Monitoring
- Responsible for the compliance of the data in his/her portfolio (transport purchase orders, invoicing customers, data management, handling of customer requests, etc.).

Transport Plan (Logistics Flow)
- Organize and optimize transport orders using the Incoterms specified.
- Coordinate transportation with 3 party logistics providers and customs brokers to meet customer & local country requirements.
- Guarantee appropriate transport of the goods, depending on the required temperature, handling and storage conditions.

Sales Order Management
- Manage the portfolio of customer orders in the systems and track their internal progress. Maintain up-to-date and precise flow of information.
- Provide shipping documents and invoices according to the needs of each customer/country. Follow up complaints linked to his/her portfolio.
- Give customers rapid and precise answers, issuing a credit note if necessary.

Internal Customer Relationships
- Update customers on order status.
- Ensure customer requests are handled.

Quality, Continuous Improvement and Compliance
- Ensure shipments are compliant with current regulations: product codes, licenses, shipping documents.
- Ensure the financial risk is under control: prepayment, documentary credit, risk enquiries.
- Register new customers following the compliance procedure in place.

Project Management
- May contribute to projects related to the activity.

**About You**
- You have 1-3 years experience in a logistics exporting role
- You have a post secondary education or 10 years of additional experience in a logistics exporting role
- You have strong interpersonal skills and have a demonstrated customer centric mentality with the ability to build strong relationships
- You are highly organized and have a strong attention to detail
- You are comfortable reaching out to customers over the phone and have strong written communication skills
- You have strong communication skills, bilingual in French and English considered an asset
- Experience with JDE considered an asset
- Ceva Animal Health - Canada is committed to accommodating any applicant with a disability, as required by law, during the recruitment, assessment and selection process. Please notify us if you require accommodation._
- We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status._

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- Day shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Guelph, ON N1K 1A8: reliably commute or plan to relocate before starting work (required)

Work Location: In person



  • Guelph, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** - The Customer Service Officer (CSO) position supports teams of Relationship Managers/Analysts and/or Account Managers in meeting the day to day needs of the customers of those portfolios, as well as to onboard new customers to the bank....


  • Guelph, Canada TD Bank Full time

    **Customer Service Officer I**: - 426524BR **Job Category - Primary** - Commercial Banking **Work Location** - 806 Gordon Street **Employment Type** - Temporary **City** - Guelph **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Hybrid **Pay Details** **Department Overview** - The Customer Service...

  • Data Services Analyst

    7 months ago


    Guelph, Canada Blue North Strategies Full time

    **WHO WE ARE** Blue North works exclusively in the social sector as a full-service fundraising agency to help nonprofits connect with donors and grow their fundraising revenue. We work with a wide variety of clients including international development, hospitals and healthcare, and missions and human services organizations across North America. We are...

  • Service Desk Analyst

    7 months ago


    Guelph, Canada St. Joseph’s Full time

    **Service Desk Analyst** **Temporary Full-Time (Approx. 8 Months), Non-Union** **#T/24-25** **The Organization**: St. Joseph’s Health Centre Guelph (SJHCG) is a faith-based organization that is part of St. Joseph’s Health System. We live by our CARE values: Compassion, Accountability, Respect, and Excellence, and embed person - and family-centred care...

  • Finance Analyst

    2 weeks ago


    Guelph, Canada Guelph General Hospital (GGH) Full time

    Posting #: NU-22-068 Position: Finance Analyst Role: Analyst Department: Finance Available: Full Time (FT) Current Shifts: Days Current Rate of Pay: Min $32.55 - Max $39.98 Posting Date: Closing Date: **_Position Summary: _** Reporting to the Director of Finance, the Finance Analyst works collaboratively with the Finance Team, Payroll, Decision...


  • Guelph, Canada TD SYNNEX Full time

    **About the Role**: We are seeking a **Customer Care Analyst I** who is detail-oriented, hands-on, and results-driven. This role requires excellent communication skills and a strong work ethic to thrive in a dynamic, fast-paced, and energetic environment. Your responsibilities will include resolving customer inquiries related to return authorizations, and...

  • Service Desk Analyst

    7 months ago


    Guelph, Canada St. Joseph's Health Centre Guelph Full time

    **Service Desk Analyst** **Temporary Full-Time (Approx. 8 Months), Non-Union** **#T/24-25** **The Organization**: St. Joseph’s Health Centre Guelph (SJHCG) is a faith-based organization that is part of St. Joseph’s Health System. We live by our CARE values: Compassion, Accountability, Respect, and Excellence, and embed person - and family-centred care...


  • Guelph, Canada Domain Logistics Full time

    **JOB DESCRIPTION -Service Desk Analyst** **Work Schedule**: **Wednesday - Friday (4:00pm - 12:00am) & Saturday & Sunday (8:00am - 4:00pm)** **SCOPE** - Build rapport and elicit problem details from service desk customers. - Prioritize incidents and service requests according to defined processes to meet defined SLAs. - Escalate incidents with accurate...

  • Financial Analyst

    7 months ago


    Guelph, Canada Metalumen Manufacturing Full time

    **FINANCIAL ANALYST** The Financial Analyst has varied responsibility for performing accounting, financial reporting, accounts receivable, accounts payable, payroll and other related functions of the finance department. The professional ensures that all workpapers and records comply with government and other regulatory requirements as well as organizational...

  • Financial Analyst

    5 days ago


    Guelph, Canada Metalumen Manufacturing Full time

    **FINANCIAL ANALYST** The Financial Analyst has varied responsibility for performing accounting, financial reporting, accounts receivable, accounts payable, payroll and other related functions of the finance department. The professional ensures that all workpapers and records comply with government and other regulatory requirements as well as organizational...

  • Financial Analyst

    3 days ago


    Guelph, Canada Metalumen Manufacturing Full time

    **FINANCIAL ANALYST** The Financial Analyst has varied responsibility for performing accounting, financial reporting, accounts receivable, accounts payable, payroll and other related functions of the finance department. The professional ensures that all workpapers and records comply with government and other regulatory requirements as well as organizational...


  • Guelph, Canada MARS Full time

    **Utilizing VMI/CPFR** best practices to make recommendations to customer to eliminate out of stocks and maximize fill rates. **Lead Customer Centricity & b**ecome the functional expert for assigned accounts**, exercising superior interpersonal skills inclusive of listening, empathy and persistence with regards to the customer relationship to achieve...


  • Guelph, Canada Guelph General Hospital (GGH) Full time

    Posting #: NU-22-076 Position: Informatics Analyst, FT Role: Analyst Department: Information & Technologu Services Management (ITSM) Available: Full Time (FT) Current Shifts: Days, 8 hour shifts Current Rate of Pay: Min $42.28 - Max $50.91 Posting Date: Closing Date: **_Position Summary: _** **_ _**The Information & Technology Service Management...

  • Financial Analyst

    2 weeks ago


    Guelph, Canada Metalumen Manufacturing Full time

    The Financial Analyst has varied responsibility for performing accounting, financial reporting, accounts receivable, accounts payable, payroll and other related functions of the finance department. The professional ensures that all workpapers and records comply with government and other regulatory requirements as well as organizational policies and...

  • Research Analyst

    7 months ago


    Guelph, Canada Agricorp Full time

    Agricorp is looking for a **Research Analyst **to join our Program Development division. **The Role**: The Research Analyst provides expertise in the interpretation and synthesis of agricultural business knowledge and complex data using analytical methods, turning complex data into a useful format to enable decision-making. The Research Analyst also manages...

  • Treasury Analyst

    2 weeks ago


    Guelph, Canada Danby Appliances Full time

    **Career Summary** Reporting to the Financial Planning and Analysis Manager and with dotted line responsibility to the Accounting Managers, the Treasury Analyst is responsible for bank reporting, day to day treasury, sales tax reporting, financial analysis as required and treasury borrowing base management, including liquidity and cash flow forecasting,...

  • Business Analyst

    7 months ago


    Guelph, Canada Sandbox Software Solutions Inc. Full time

    Located in downtown Guelph, steps from the GO Transit hub, Sandbox Software is seeking to add a Business Analyst to its growing team. This is a hybrid/remote position supporting our cross-Canada team and our national and global partners. The Business Analyst will collaborate with various departments and client stakeholders to gather, document, and analyze...

  • Financial Analyst

    1 day ago


    Guelph, Canada WS Audiology Americas Full time

    HearCANADA bolsters a world-class team of hearing care professionals who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide...

  • Service Desk Analyst

    2 months ago


    Guelph, Canada St. Joseph's Health Centre Guelph Full time

    **Service Desk Analyst** **Full-Time, Non-Union** **#R/24-135** **The Organization**: St. Joseph’s Health Centre Guelph (SJHCG) is a faith-based organization that is part of St. Joseph’s Health System. We live by our CARE values: Compassion, Accountability, Respect, and Excellence, and embed person - and family-centred care throughout our 240...


  • Guelph, Canada Guelph General Hospital (GGH) Full time

    Posting #: NU-22-057 Position: Financial Analyst-Decision Support, FT Role: Analyst Department: Decision Support Available: Full Time (FT) Current Shifts: Primarily Days, Mon-Fri 8hr shifts Current Rate of Pay: Min $32.55 - Max $39.98 Posting Date: Closing Date: **_Position Summary: _** **_ _**Reporting to the Senior Director of Finance, Clinical...