Tds Operations Analyst Iii

**Work Location**:
Canada

**Hours**:
37.5

**Line of Business**:
TD Securities

**Pay Details**:
**Customer**
- Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service delivery
- Act as conduit/coordinator/facilitator bringing in appropriate partners/ expertise on key initiatives
- Communicate project status and provide timely escalation of issues to senior management to ensure project objectives are met
- Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations
- Accountable for cross-functional interdepartmental initiatives to deliver value internally or to partner/customer groups
- Provide upward feedback and analysis, developing and executing on reporting functions and/or producing consolidated or aggregated reporting as appropriate
- Maintain and develop working relationships with customers, partners and vendors by representing the broader Operations function, addressing complex customer issues within the context of the full end-to-end process
- Work closely with other internal bank partners to ensure all clients' needs are met

**Shareholder**
- Support the timely and accurate completion of business processes and procedures according to SLA requirements
- Develop and/or implement standards, policies, procedures, and solutions that mitigate risk and maximize availability of service, efficiency and effectiveness
- Actively maintain understanding of internal and industry regulations and trends, developing and sharing knowledge of emerging issues/risks, and assess potential impacts as it relates to operating policies, standards and procedures
- Consistently exercise discretion in managing correspondence, information and all matters of confidentiality
- Analyze service delivery issues and conduct internal/external research projects and/or contribute to audit reviews; run testing, and generate reports to identify potential solutions within TD's risk appetite that enhance the customer experience and support business objectives
- Contribute to the development/delivery of presentations/ communications to management or broader audiences
- Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite; adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
- Support change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processes
- Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct

**Employee/Team**
- Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/points of interest
- Provide thought leadership and/or industry knowledge by actively building operations/business services knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team and across the function
- Participate in personal performance management and development activities, including cross training within own team and other teams in Global Operations & Business Services
- Keep others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
- Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
- Lead, motivate and develop relationships with internal and external business partners/ stakeholders to develop productive working relationships
- Contribute to a fair, positive and equitable environment that supports a diverse workforce
- Act as a brand ambassador for Global Operations & Business Services and the bank, both internally and/or externally

**Breadth & Depth**
- Experienced level of the role with general business and operational knowledge or related skills required
- Ability to execute on ad-hoc standard and non-standard processes and requests of medium to high complexity with high-risk/financial impact
- Identifies and investigates non
- standard operational/reporting/ process issues
- Provides recommendations or escalates issues to appropriate area
- Provides regular analysis and/or reporting to support business partners, functional areas or centres of expertise
- Requires working professional level knowledge of the functional area and/or business areas supported
- Moderate level of complexity in operational/reporting/process and/or analysis function requiring a short to medium term focus
- May operate as a working lead on initiatives as assigned
- May represent