Bilingual Community Manager

3 weeks ago


Montréal, Canada icuc Full time

Company Description

ICUC is a team of creatives, strategists, content creators and social media managers working directly with brands to deliver first-class, social media expertise, helping our clients to bring their brand stories to life.

Want to join the team?

**Job Description**:
Do you have a minimum of 2 years of experience in social media management?

Are you looking for 100% remote work from home - no commute to the office?

Do you enjoy managing social media accounts and assessing inbound messages and user profiles?

What awaits you?
- Become a social media expert and help our client through their digital transformation with the full back up of our agency in your corner
- Be the community management champion and monitor the client’s social media accounts through Sprinklr (Training provided)
- Support the monthly editorial content planning and post scheduling
- Actively engage with audience on social media platforms after assessing inbound messages and user profiles and draft responses with the support of a pre-approved response book or other sources
- Work with cross-functional partners including agency colleagues as well as client’s department teams (Marketing, Communications, Business Development etc.) on response approvals and playbook updates
- Prepare monthly data analysis reports on content and engagement performance

**Qualifications**:

- 2 years of professional working experience in social media or social media management.
- Experience in external communications and or copywriting
- Advanced proficiency in French and English. Avery good level of English is mandatory, you will work on a bilingual account.
- Great knowledge of the inner working of social media platforms.
- You are skilled at problem-solving skills and can not only clearly identify, define, and articulate problems but develop creative solutions for them
- Strong attention to detail, with the ability to explain complex processes to unfamiliar audiences
- Ability to think fast, work proactively, and remain diligent in a highly dynamic and fast-paced environment
- Excellent interpersonal communication skills, both written and verbal, including experience translating technical concepts and decisions to non-technical staff
- A strong business acumen and demonstrated ability to manage competing priorities for multiple stakeholders

Additional Information

We know through experience that different ideas, perspectives and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work.

LI-AF2



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