Housekeeping Supervisor

**Job Summary**

**Responsibilities**
Internal Hotel Sales by positively representing and promoting the property

Offers guests assistance whenever possible.

Responsible for resolving escalated customer relations issues related to their department

Answers inquiries pertaining to hotel policies and services.

Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations.

Ensures systems and procedures are in place and followed for guest safety and security

Manage and coordinate the cleaning staff to ensure all rooms are cleaned and maintained according to company standards

**Department Responsibilities**

Maintain and Exceed Property Cleanliness Ranking

Work with the GM to ensure adequate staff levels

Coordinate with the GM on schedules

Coordinate with the GM on the hiring process of new staff members

Train, monitor and coach all new room attendants

Continually monitor and work with room attendant’s performance

Conduct performance evaluations, coaching and discipline

Establish and Maintain positive employee moral

Maintain and Order inventory for the department

Ensure all safety, health, sanitation and departmental procedures are followed

Liaison with Maintenance and Front Desk teams to ensure smooth running operations

All projects assigned by the GM

**Daily Responsibilities**

Assigning Daily Tasks of Room Attendants

Monitor staff performance to ensure highest level of quality

Room inspects all arrival rooms to ensure highestlevel of quality

Completes daily housekeeping report

Coordinating with the other departments toensure all guest and rooms requirements are met

Clean rooms and do laundry as required byoccupancy levels

Assure all rooms are set up to companystandards.

Coordinate with the different departments to ensure customer satisfaction

Work on short term and long term projects.

**Prerequisites**:
Experience in custodial or hotel cleaning operations

1 - 2 Years of supervisory or management experience

Excellent communication and interpersonal abilities

Ability to work effectively in a fast-paced environment

Knowledge of health and safety regulations related to cleaning operations

**Job Types**: Full-time, Permanent

Pay: $17.00-$19.00 per hour

Expected hours: 40 per week

**Experience**:

- Cleaning: 3 years (preferred)
- Supervising experience: 1 year (required)
- Hospitality: 1 year (required)

Work Location: In person