Primary Care Network

**Primary Care Network (PCN) Change Lead**

Primary Care Networks (PCN) are an integrated system of care that strive to create a quality and coordinated delivery system for primary and community care that is patient-centered, effective in meeting population and patient needs, and deliver a quality service experience for patients and providers - a system that is easy to understand for those who use it and those who work in it.

The Central Island Division of Family Practice, Ministry of Health, Island Health, and key stakeholders have partnered to create the Oceanside PCN.

**What you will do**
Reporting to the PCN Manager, the PCN Change Lead will play a vital role in supporting the community’s transition to an integrated system of primary and community care by supporting change management and the development of team-based care. Success in this role will look like:

- Identifying and supporting change initiatives to enable PCN implementation;
- Fostering relationships;
- Engaging physicians and other health care providers to mobilize energy for change;
- Supporting change management from the governance to the clinic level;
- Completing current state needs and readiness assessments;
- Building awareness of the need for change;
- Conducting stakeholder analysis and management;
- Co-creating shared purpose to help create readiness for change;
- Developing formal and distributed leadership for new ways of working;
- Creating the foundations and knowledge for change;
- Leading training sessions to build capability; and
- Working within patient medical homes to provide coaching and advisory services for point-of
- care teams on how to manage change and develop team-based care.

**What you are responsible for**
- Fostering change across complex organizations through the development of partnerships, relationships, and networks across the system;
- Promoting evidence-informed practice with consideration of the local culture and context;
- Providing virtual and on-site consultative coaching, mentorship, and appropriate quality improvement training (methodology, tools, and processes) to program participants and project teams;
- Building engagement and participation with key stakeholders for improvement work with campaigns, social media strategies, or other innovative and creative initiatives;
- Facilitating development and/or delivery tools to support implementation of evidence-based practice including quality improvement tools, resources, learning curriculum, topic materials, web-based tools, and related resources to build capacity and drive quality improvement; and

**What you bring**
- A level of education, training, or experience equivalent to a Bachelor’s degree with equivalent experience plus five (5) years recent, related experience with quality improvement methodologies (Model for Improvement, LEAN, Six Sigma, Positive Deviance), techniques

(measurement, learning models, change management theory, influencing techniques) and tools(process mapping, Ishikawa diagrams, PDSA cycles, run and control charts)
- Skilled leadership on quality improvement teams, with a focus on healthcare
- Practical experience in managing multiple and complex projects
- Communication skills for delivering key messages to a range of stakeholders both internal and external to the PCN
- Ability to use a variety of styles and tactics appropriate to the context to influence thinking and gain consensus
- Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing deadlines
- Ability to anticipate obstacles, use logic to make conclusions, and develop an appropriate course of action
- Knowledge of the provincial and Canadian health care system is preferred

**What we offer**
This position is a one-year contract. The work is largely unstructured and requires an adaptable, creative approach to engaging stakeholders. Success will require the PCN Change Lead to work both independently and in partnership with various teams across the PCN. While this is a home-based position, the role requires frequent travel to various sites throughout the Oceanside communities.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Qualicum Beach, BC