Pc/desktop Specialist

**Shaping the future through innovation and discovery***

With a history spanning more than seven decades, Communications & Power Industries' thousands of products have impacted people's lives in numerous unseen ways every day. Our highly engineered products serve as the backbone of modern-day commercial and military communications systems, aid in the treatment of cancer, assist in diagnosing medical conditions, support and protect soldiers, sailors, and pilots, empower scientific discoveries and space exploration, help ensure the safety of imported foods and materials, and much more.

CPI is headquartered in Palo Alto, California and is a global manufacturer of electronic components and subsystems. We have manufacturing locations in the United States, Canada, Europe, and Asia. With a heritage of technological excellence, our team serves customers in the communications, defense, medical, industrial, and scientific markets.

**This is a full-time contract position (6 months) that has the potential of becoming a permanent full-time regular benefitted position based on performance.**

**YOUR DAY TO DAY**

We are seeking a talented individual for a PC/Desktop Specialist I who will be primarily responsible for deployment, implementation, and support of the desktop and end-user environment. The person in this role will work closely with the Datacenter and Network teams to integrate software efficiently and effectively into the desktop image, package software with MECM/SCCM, update desktop image builds on an ongoing basis, and provide hands and eyes support for local servers, switches, routers, firewall.
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**YOU ARE THE RIGHT PERSON FOR THIS JOB IF YOU HAVE**:

- Minimum 5 years' experience troubleshooting hardware issues including desktop and laptops. Completion of field related certifications preferred
- Experience with installation, configuration, security patching and troubleshooting of MS Windows OS
- Microsoft technologies, Intune and MECM/SCCM
- Provide guidance to business units, driving solution adoption, and ensuring solution strategy is optimally aligned with business strategy
- Ability to provide excellent customer service and communication skills
- Ability to work independently with mínimal oversight
- Ability to seek out opportunities to increase internal client satisfaction and deepen client relationships
- Coordinate priorities between the IT department and user departments
- Ability to communicate effectively verbally and in writing and fluently in English
- Ability to perform well in team environment, with staff at all levels, to achieve business goals
- Familiar with basic network protocols and troubleshooting
- Excellent communication and verbal skills as well as business acumen
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**YOU WILL BE ACCOUNTABLE FOR**:

- Administer workstations to keep the systems running and healthy, including changes to the core components and settings, software delivery, client health, and reporting
- Support in asset management activities of company owned workstations
- Troubleshoot and diagnose system problems, recommend solutions, and perform preventative maintenance functions as required
- Supporting workstation repair and hardware maintenance
- Participate in creating and implementing company IT standards and compliance metrics
- Help identify processes and procedures to help empower the Service Desk to be efficient and effective in supporting the organization
- Create and maintain system documentation including desktop procedures, end user procedures, system diagrams, disaster recovery plans, user access audits and test plans
- Accountability for the desktop experience and enterprise manageability of the desktop infrastructure
- Work with customers and Cybersecurity team to design, develop and implement modern security solutions leveraging Windows Defender, Intune, Ivanti and Carbon Black
- Define detailed steps for any implementation work and adhere to defined change control processes
- Help support the Cybersecurity, IT SOX (Sarbanes Oxley Act), and ISO9001 procedures
- Supporting multifactor authentication technologies including RSA and MS Authenticator
- Exceptional ability to provide a high level of support with a customer first attitude
- Ensure the desktop or end-user installed software is traceable and accounted for
- Performs other duties as assigned

**SECURITY**:

- Must meet all CGP and ITAR requirements

**WHAT WE OFFER**:
Whether you are a seasoned professional or just embarking on your career, CPI is an ideal place to expand your knowledge and expertise. We cultivate a healthy, dynamic, and team-oriented environment that empowers our employees to develop, create and deliver innovative, reliable technology solutions to power, connect, protect, and support a better tomorrow.

We offer our employees an attractive compensation package with competitive salaries and comprehensive benefits, including health and wellness programs, career development, generous retirement savings plan with comp