Retail Sales Associate

2 weeks ago


Whitby, Canada Mountain Equipment Company Full time

**MEC is expanding** **Join us on this new adventure**.
- ** We’re currently looking for new staffers to join our team in our new location in Whitby.**

MEC is more than a store. We’re a hub for the outdoor community, a leader in sustainability, and a place where you can be yourself. People come to us to try new things and plan new adventures - and as a** Retail Sales Associate (Part-Time Advisor)**, you’ll be there to help make it happen.

Members (what we call customers) visit us for gear and advice on hiking, camping, climbing, cycling, watersports, snowsports and travel. You’ll manage a team of people who support our members in planning everything from dream trips to weekend getaways, and first-timers to outdoor experts.

You’ll also have some pretty incredible coworkers who might just become future activity buddies; we asked staff what their favorite thing was about working for MEC, and the overwhelming answer was “the people.”
- As a **Retail Sales Associate**, you’ll make MEC a great place to visit. You’ll give exceptional member service by matching people with gear that suits their needs, and you’ll share your real-world experience about products. You’ll help in other ways too, like visual merchandising or lending a hand to other staffers, and you’ll also have a chance to grow and try new things. If you love the outdoors, learning about gear and connecting with people, this is the role for you.
- **What a day in the life looks like**:

- Chat with members about products and connect them with what they’re looking for.
- Ask open-ended questions to understand members’ needs.
- Share product knowledge and industry-leading advice on gear, including your personal recommendations.
- Be part of a team of staffers who takes pride in keeping the store in tip-top shape.
- Help behind the scenes to organize inventory and get members the products they need.
- Spread the word about MEC events and services.
- Learn about new products, technology and features (including sustainability).
- Above all, help more people in Canada get active outside, whether that means planning for a family camping trip or a massive backcountry expedition.

**You might be who we’re looking for if**:

- You like working with a diverse, inclusive, hands-on, collaborative team.
- You’re passionate about the outdoors. Product knowledge in camping, cycling, packs or any other outdoor activity is a great asset.
- You want to connect people with quality products to encourage active outdoor lives.
- You’re a “can do” person who likes to learn new things.
- Your skill set includes personal integrity and awareness, customer focus, initiative and character, teamwork and the ability to develop yourself and others.
- You have a good natured, outgoing welcoming vibe and genuinely like helping people.
- Customer service is not just your skill, it’s your mindset. You’ll go out of your way to provide an excellent member experience.
- You can lift 50 lb. and walk 10,000 steps per day.
- Previous retail or customer service experience is a plus, not a must.
- You’re curious about gear and want to learn more - we’ll provide training to build your skills.

**Availability**
- During the four-week training period, we’ll ask for availability and flexibility in your schedule. Store openings are a busy and exciting period You'll have the opportunity to immerse yourself in learning about our high-quality products and contribute to the store setup for the grand opening on July 20, 2024. Following the store's opening, availability requirements will align with our policy and your employment status, requiring some weekday, evening, and weekend availability.

**What do we offer**:

- More than just a job. We love what we do, and we offer to share our passion for outdoors.
- Competitive hourly rate and clear pay increase program
- Flexible working hours ( minimum 9 hours per week)
- Staff discount and pro deals (amazing deals straight from vendors).
- Equipment demonstration program - it’s like a free gear rental program for staffers.
- The chance to spend time with your peers through field experience programs, and to live our purpose to get active outside.
- Lots of training and product knowledge.
- Paid sick days.
- Growth opportunities.
- An amazing, collaborative team - people are what makes MEC an incredible place to work.



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