Tech Aide- Full Time Westend

2 weeks ago

Edmonton, Canada Insight Medical Imaging Full time

**Job Profile**: Tech Aide

**Reports to**:Reception Manager

**Supervisor**: Site Lead

**Hours**: 37.5 hours per week, 1.0FTE, Permanent Full-time

**Location**: West End

**Closing Date**: July 27, 2023

Insight Medical Imaging is a leading provider of diagnostic imaging services with 17 clinics in the Edmonton region and one in Fort McMurray.

In an industry that can be fast-paced and metrics-oriented, we pride ourselves on being a part of the overall journey. We take the time to create open communication and build relationships with our patients, referring physicians, and employees. We strive to humanize the healthcare experience by listening, answering questions and being there when needed.

We connect in a meaningful way with:

- **_ Our Patients_** - being part of every touchpoint in their journey and making them feel comfortable during a situation that can often be unknown and scary.
- **_ Our Physicians_** - by building a relationship and working together to come up with a timely and accurate diagnosis.
- **_ Our Employees_** - by creating an approachable environment that encourages professional development and growth.

Our over 500 employees strive each day to provide patients with exceptional care, while fostering a welcoming and comfortable environment. If you are beaming with pride and want to be part of our dynamic, inclusive, and growing team, keep reading.

**Position Summary**

As a Tech Aide you will be required to partner with all clinic staff to ensure that they are provided with support and assistance consistently. Your main responsibilities include chaperoning exams, ensuring patient rooms, change rooms and high touch areas are sanitized and ready to go for the next patient.

You will also be required to porter patients, and to assist in creating a smooth patient and clinic flow.

It is everyone’s responsibility to ensure that we are all providing patients with a positive experience and providing a little extra time to connect with each patient.

**Priority Responsibilities**:

- Chaperoning male Ultrasound Techs for all Pelvic Exams
- Cleaning all Ultrasound Patient Rooms (Stretcher, Machine, Chairs, Countertops, Doorknobs, and Handles)
- Cleaning additional Patient Rooms (X-Ray, Fluoroscopy) throughout the clinic
- Cleaning all Clinic Change Rooms and Waiting Rooms throughout the clinic
- Hourly Clinic Cleans (Doors, Handles, Washroom - Sinks, Door Handles, Toilet Handles, Dispensers (Soap, Paper Towel, Toilet Paper, Sanitizer), Floors (as required), Stock Items as needed.
- Assist with patient flow: Change and Porter Patients - Update IDDA with locations.
- Department specific responsibilities as available

**Ultrasound Specific Responsibilities**
- Clean EV Probes
- Test HLD Chemicals (for probe cleaning) in the morning and change as needed.
- Deliver printed baby pictures to obstetrical patients as needed.
- Escort obstetrical patients to reception to ensure routine pregnancy exams are scheduled (NT, anatomy, and follow up exams) as required.
- Restock Supplies - Table Paper, Towels, Gel (Packets and Bottles), Pillowcases, Prob Covers, Wipes, Spray, Cleaning Cloths, Kleenex, Sanitizer for doors, Red Dots in Echo Rooms

**X-Ray Specific Responsibilities**
- Clean exam room between patients (chair, door handle, table and/or wall bucky)
- Escort patients to reception to ensure future and follow up exams are scheduled as required.
- Restock Supplies - Gowns, additional supplies as advised.

**Bone Density Specific Responsibilities**
- Clean exam room between patients (chair, door handle)

**Mammography Specific Responsibilities**
- Clean exam room between patients (chair, door handle)
- Escort patients to reception to ensure future and follow up exams are scheduled as required.
- Restock Supplies - Gowns

**Nuclear Medicine Specific Responsibilities**
- No assistance needed due to training aspect at this time.

**General Clinic Specific Responsibilities**
- Assist the Site Lead and/or Ultrasound Coordinator with ordering supplies.
- Unpack supply order and cross-check order received to order shipped as per packing slip. Ensure packing slips are given to Site Lead
- Removal and replacement of laundry bags throughout the clinic

**Skills, Knowledge, and Abilities**
- Excellent verbal communication, interpersonal, and computer skills
- Exceptional attention to detail
- Ability to work in a fast paced/high stress environment.
- Self motivated with the ability to recognize and manage multiple priorities.
- Effective time management and decision-making skills
- Ability to build professional relationships with patients and coworkers.
- Emulate a professional attitude with patients and co-workers.
- Willingness to adapt as the role evolves and changes.
- Proven track record in maintaining privacy and confidentiality when dealing with sensitive information.
- Must be reliable, dependable, and cooperative.

**Qualifications**
- Grade 12 graduate
- Minimum of 2 years of customer service exper

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